Lead Operations Support Representative

American Water Works • Godfrey, IL

193d

About The Position

The primary role is responsible for performing a variety of complex administrative activities and support involving the operations of water treatment, wastewater treatment and collections, and distribution systems, field operations and/or regulatory compliance. This includes processing and maintaining a variety of complex accounting information such as payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. The role also involves researching, compiling, and updating information in various systems, maintaining financial and/or other business records, and interacting with internal/external customers regarding various issues. Additionally, the position requires preparing and responding to data requests and executing work orders, service orders, error reports, and set-ups in various configurations such as Powerplant, Coupa, SAP, and myTime.

Requirements

• Minimum of 3+ years related clerical experience preferred.
• High School Diploma or GED required. Some college courses preferred.
• Excellent knowledge of general office procedures.
• Excellent math knowledge.
• Excellent working knowledge of programs such as Excel, Word, Power Point.
• Excellent knowledge of water distribution systems and water and wastewater field operations.
• Knowledge of company billing guidelines and state billing regulations preferred.
• Working knowledge of SAP, Map Call, W1V preferred.
• Flexibility with completing tasks.

Responsibilities

• Processes and maintains a variety of complex accounting information including payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
• Research, compile, and update information in various systems, including database, spreadsheet and word processing programs.
• Maintains financial and/or other business records.
• Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems.
• Production chemical ordering.
• Maintain production employee scheduling.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime.
• Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis.
• Performs other duties as assigned.

Benefits

• Competitive salary and health benefits package.
• Opportunities to develop, grow, and evolve your career.
• Focus on health & wellness, emotional & well-being, and savings for current & future goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED