Lead Operations Specialist (Account Manager)
About The Position
Our Upstream Chemical Team uses technology consisting of chemistry, knowledge expertise, intelligent property. Correct application methods and monitoring to improve the process treatment applications at refinery and industrial plants, providing value to our clients. Our team has an essential role in ensuring the safe and efficient delivery of our products to our customer location. Deliver a flawless service to our customers You will be responsible for: Overseeing Service Technicians for the Account, Indirect upselling on Accounts, Customer Service. Develops a year plan for its own department. Involving in discussions with other functions and teams about improvement in processes, procedures and ways of working. Contributes to plan of larger unit. Communicating across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy. Latitude in project techniques. Project process requires choosing right approaches. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Requirements
- Project process requires choosing right approaches.
- Employees should have technical know-how.
- Diverse clients in a region.
- Follows frameworks to get through the processes.
- There is room for negotiating and client specific conditions
Responsibilities
- Overseeing Service Technicians for the Account
- Indirect upselling on Accounts
- Customer Service
- Develops a year plan for its own department
- Involving in discussions with other functions and teams about improvement in processes, procedures and ways of working
- Contributes to plan of larger unit
- Communicating across direct organization
- Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy
- Latitude in project techniques
- Project process requires choosing right approaches
- All resources, and logistics required to perform services and maintenance activities on customers' site/property
Benefits
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
- You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
- This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
