Lead Operations Representative - 1st Shift

Bank of America • Hialeah, FL

435d

About The Position

The Lead Operations Representative at Bank of America is responsible for managing day-to-day operations processes, ensuring adherence to deadlines, and providing guidance to team members. This role involves handling operational activities across multiple lines of business, maintaining internal controls, and identifying opportunities for process improvements. The position requires effective collaboration and communication skills, as well as the ability to adapt to various operational demands.

Requirements

• Enthusiastic, highly motivated self-starter
• Focus on results
• Collaborates effectively to get things done
• Communicates effectively
• Learns and adapts
• Follows established processes and guidelines
• Manages time efficiently
• Must be flexible to work weekends/holidays or extended hours
• Ability to lift up to 50 lbs
• Prior Cash Vault Experience

Nice To Haves

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management
• Cash Management
• Risk Management
• Multitasking

Responsibilities

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

Benefits

• Competitive benefits to support physical, emotional, and financial well-being
• Opportunities to learn and grow
• Flexible working arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed