Lead Operations Associate
About The Position
At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate Full-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you’re eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you! Schedule: We are looking for individuals with any of the following availability: Sunday-Thursday 8am-4pm, Thursday-Monday, 2pm-10pm, or Tuesday-Saturday 8am-4pm.
Requirements
- A minimum of a High School degree or equivalent.
- Must be 18 years older.
- The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays.
- A passion for learning new processes and technologies.
- Experience in fast-paced environments.
- Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
- Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving setting.
Nice To Haves
- Previous experience in a key holder or supervisory role preferred.
Responsibilities
- Open or close the location following company procedures (including security protocols).
- Serve as the acting supervisor when management is not present.
- Accurately and efficiently process customer orders to ensure a smooth and organized experience.
- Follow opening and closing procedures for assigned work area.
- Maintain all location equipment, ensuring it remains in good working condition.
- Troubleshoot basic technical issues.
- Promptly escalate any issues, concerns, or feedback to the on-duty supervisor.
- Adhere to established operating procedures to maintain quality and consistency.
- If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean.
- Assist with special projects as required.
Benefits
- Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, mental health offerings, etc.)
- 401(k)
- Sick Time
- Dedication to Lifelong Learning through our Monthly Speaker Series
- Monthly cultural and social events
- A values-driven team culture built through intentional hiring, fostering collaboration and alignment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
