Lead Operations Analyst – Brokerage & Middle Office, Key Investment Services

KeyBank•Brooklyn, OH

1d•$57,000 - $87,000•Hybrid

About The Position

The Lead Operations Analyst assists Key Investment Services (“KIS”) New Accounts, Cashiering, and Annuities by serving as a subject matter expert and resource for complex issues and inquiries. The Lead Operations Analyst assists in special projects, desk coverage and workflow processes, including review of desktop procedures. Additionally, this teammate analyzes and recommends solutions, working with management to evaluate and implement process improvements.

Requirements

Associate’s or Bachelor’s degree or equivalent work experience.
4+ years of working experience in brokerage operations
Adaptability: Ability to adjust quickly to changing priorities and handle challenging assignments effectively.
Analysis: Skill in researching and resolving complex issues using logical and critical thinking.
Communication: Capacity to clearly express ideas and information through verbal and written formats.
Customer Service: Ability to build rapport and deliver positive experiences for clients and colleagues.
Detail: Commitment to accuracy and thoroughness while maintaining focus on tasks.
Integrity: Demonstrating accountability, ethical behavior, and professionalism in all actions.
Leadership: Competence in guiding peers, training others, and influencing outcomes without formal authority.
Learning: Ability to quickly understand detailed processes and work independently with minimal supervision.
Organization: Proficiency in planning, prioritizing, and managing multiple tasks to meet deadlines.
Problem-Solving: Skilled in identifying issues, evaluating options, and implementing effective solutions.
Teamwork: Ability to foster collaboration and build strong working relationships with partners.
Work-Ethic: Demonstrating self-motivation, drive, and commitment to achieving high performance standards.
Prolonged sitting, ability to communicate face to face and on the phone with teammates and clients.
Use of PC, phone, and other office equipment.
Occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Valid driver’s license may be necessary depending on location and role responsibilities.

Nice To Haves

Experience working in financial services operations, preferred
Working knowledge of NetX360 and familiarity with Pershing, preferred
Series 99, preferred.

Responsibilities

Resolve escalated issues and provide subject matter expertise (SME) for Key Investment Services Middle Office.
Conduct daily review of new account openings, missing documentation, and TEFRA withholding.
Assist with the maintenance of fund direct business.
Prepare weekly and monthly CIU (Customer Identification Unit) recons.
Review and approve work submitted by KIS Middle Office.
Collaborate with other operational groups, compliance, and legal to complete projects, company initiatives, and regulatory/industry changes.
Identify problems, offer process improvement solutions and document such solutions.
Comply with regulatory requirements and risk guidelines.
Take on assignments of a complex nature and make sound decisions with limited direction.
Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.