Lead Online Shopper

Festival Foods • Onalaska, WI

8d • Onsite

About The Position

Join us as a Lead Online Shopper (Full-Time) at Festival Foods! Shift: Full-Time, 7-3:30 pm Deliver an Outstanding Online Shopping Experience! As a Lead Online Shopper, you’ll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You’ll lead by example, ensuring that every order is picked with ca re, accuracy, and efficiency. In this retail role, you’ll support and coach a small team while keeping operations running smoothly in our Click N Go department. If you’re passionate about online shopping and guest service, this role is for you!

Requirements

• High school diploma or equivalent experience
• Strong leadership and mentoring skills
• Excellent verbal and written communication
• Self-starter mindset with the ability to work independently
• Basic proficiency in Microsoft Office (Outlook, Excel, Word)
• A valid liquor license (or willingness to obtain one).

Responsibilities

• Lead and support a team – Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.
• Pick, pack, and prepare orders – Select only the freshest and highest-quality products, following guest preferences and notes.
• Manage order fulfillment – Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
• Ensure guest satisfaction – Communicate order updates, offer thoughtful substitutions, and provide a surprise-and-delight experience.
• Keep operations running smoothly – Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
• Manage time – Prioritize tasks effectively and adjust quickly to unplanned duties.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees