Lead Office Coordinator (FT 80HR)

North Star Health • Springfield, VT

93d

About The Position

North Star Health is a federally qualified health center located in Southern Vermont and New Hampshire. We are centrally located between larger cities like Boston, NYC, and Montreal Quebec. We are hiring enthusiastic dependable team players with a desire for a rewarding career in the medical field. We value our employees, offer competitive salary and benefits, and understand the importance of work-life balance. The Lead Office Coordinator will provide leadership and support to the administrative staff in the clinic. Greets and attends to patients in person and over the phone, ensuring a positive patient experience. Performs all aspects of patient registration, scheduling, document administration and reception while keeping to North Star’s customer service standards. Works in collaboration with team members to deliver high quality care and contribute to a positive work culture.

Requirements

• High School diploma or equivalent.
• Experience in a healthcare related role or customer service role.
• Prefer experience in a lead role, working knowledge of medical terminology and HIPAA regulations.
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and time-management skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to work collaboratively with all team-members.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Passionate about healthcare excellence.
• Must be adaptable to meet the needs of the organization, including days, hours, and location.

Responsibilities

• Provide leadership, training, and overall support to the Medical Office Coordinator team.
• Assist in identifying process improvement opportunities with workflow and suggest solutions that will streamline and positively affect patient care and overall process.
• Model and encourage positivity, collaboration, excellence in customer service and represent North Star Health positively.
• Monitor daily performance with call volume, patient registration, and assist team members with prioritizing and time management.
• Assist Site Director with coordination and communication of administrative staff scheduling needs.
• Maintain the front-end tools and resources and ensure they are up to date and utilized appropriately.
• Perform all front-end administrative duties to best meet the needs of our patients in a timely, efficient, competent manner.
• Manage telephone calls professionally, including voicemail, patient portal and answering service messages.
• Schedule patient appointments, following office protocols to ensure appropriate access for patients and maintain the flow in the office.
• Triages phone calls for immediacy of problem and routes messages to nurse or practitioner as appropriate.
• Perform department inbox management function in an organized systematic manner.
• Manage appointment functions such as appointment ticklers, appt reminders, portal scheduling, eligibility, and phone list, wait list, and patient reminder calls.
• Handle all PHI requests according to North Star Health policy.
• Greet patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner.
• Maintain professional composure when met with difficult situations.
• Demonstrate flexibility in work schedule and location based on the needs of the organization.
• Show competency in all areas of registration and appointment workflows.
• Collect co-pays and other patient due balances.
• Perform all other duties as assigned.
• Adhere to policies and procedures during all activities.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees