About the position
The Lead of Operations will lead facility management operations across multiple office locations within the Client's Americas portfolio, ensuring optimal customer relations and a seamless workplace experience. This role is critical in managing P&L, implementing Integrated Facilities Solutions (IFS), and overseeing a diverse team to drive operational excellence, safety, and innovation. The Lead of Operations will lead initiatives that focus on cost savings, process optimization, and continuous improvement, while championing a world-class workplace environment for employees, clients, and visitors. The role will require a strategic leader who can collaborate with clients and stakeholders to ensure the success and growth of ABM's business across multiple service offerings.
Responsibilities
- Lead and develop the management teams at multiple office locations, fostering a culture of operational excellence, safety, and workplace innovation.
- Oversee the management of all facilities services including engineering, janitorial, workplace experience, fire life safety, landscaping, pest control, and other client-specific needs.
- Manage and optimize the financial performance of the account, including P&L, A/R, and work order management.
- Maintain and grow strong relationships with clients, internal teams, and stakeholders.
- Lead project management activities and oversee vendor relationships to ensure high standards of service delivery.
- Develop and implement strategies to curate an engaging and productive workplace for employees and visitors.
- Encourage innovation and process excellence through leadership inspections, feedback, and the implementation of best practices.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Develop and execute a comprehensive people and workplace strategy that aligns with client objectives and growth plans.
Requirements
- Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field.
- Minimum of 10 years of experience in facilities management, including significant experience in managing workplace experience, integrated facilities solutions, and multi-location operations.
- Proven track record of leading diverse teams and managing operational, financial, and client relationship outcomes.
- Experience in driving innovation, cost savings, and process improvements within a facilities management or related environment.
Nice-to-haves
- In-depth knowledge of facilities management best practices, including building operations, maintenance, engineering, janitorial services, security, and workplace experience.
- Proficient in developing and implementing facilities management strategies that optimize performance, enhance workplace efficiency, and ensure operational continuity.
- Familiarity with building systems, including HVAC, electrical, plumbing, and safety protocols.
- Strong understanding of safety regulations, compliance standards, and risk management strategies in a facilities management context.
- Strong leadership and people management skills, with a focus on team development and performance optimization.
- In-depth understanding of P&L management, financial analysis, and reporting.
- Excellent communication and presentation skills, with the ability to interact with senior-level clients and stakeholders.
- Strong problem-solving, critical thinking, and analytical skills.
- Proven ability to manage multiple projects and tasks simultaneously, often in a fast-paced and dynamic environment.
- Experience in vendor management, contract negotiation, and overseeing compliance with industry regulations.
Benefits
- Comprehensive benefits package including eligibility to participate in a Company incentive or bonus program.
