Lead Observability Platform Engineer

Capital One • McLean, VA

21h • $149,800 - $188,100

About The Position

Capital One is looking for an Observability Platform Engineer to join our Associate Experience Endpoint Engineering team. Our desktop endpoint platforms represent ~70,000 devices, and we’re seeking an expert on helping to create better visibility around those devices. The engineering role will be focused on working with our Windows and Mac platform engineering teams to build dashboards, monitors, perform and present analysis, create data ingestion strategies, and tell stories that represent opportunities for improvements with our user experiences on those platforms.

Requirements

• You have strong analytical and technical skills
• You have the ability to foster collaborative, open, working relationships with technology groups and other stakeholders, including vendor relationships
• You have demonstrated clear communication skills and ability to interact effectively at all levels of an organization, and to influence senior management and executives (Including translating technical information based on specific audiences)
• You have strong knowledge of syntax structures for reporting languages, such as SQL or Opal, and good familiarity with parsing data.
• High School Diploma, GED, or equivalent certification
• At least 3 years of experience creating reports and building alert monitors
• At least 3 years working with macOS and Windows platforms

Nice To Haves

• Bachelor’s Degree
• 3+ years of experience using alerting and monitoring tools to monitor fleet performance at scale, Aternity and Observe Telemetry tools preferred
• 3+ years of experience with Tableau, Snowflake, Elastic, databricks, PowerBI & log analytics
• Experience in regulated financial services organization
• Working knowledge of Cyber, Network, and Identity solutions
• 3+ years of experience of extracting data from Windows and/or Mac endpoints
• 3+ years of experience working within an Agile environment

Responsibilities

• Work with partner teams to update configurations for our log collectors on our Windows and Mac endpoints
• Work with stakeholders to identify, discuss and prioritize log ingestion strategies
• Build complex dashboards that tell stories about the health of our endpoints, and identify opportunities for improvements
• Create monitors that alert platform teams when changes to the environment may be impacting the health of devices and user experiences
• Create reports that detail the performance of applications on our endpoints, and applications being considered for future deployment.
• Assist platform teams with issue triage by providing complex data and log analysis where needed
• Use data to tell stories to our senior leaders, help to drive vendor and product roadmaps
• Help create processes and strategies that can validate changes in performance across operating system and product version updates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees