Join Our Customer Success Team - Lead Nurture Conversion Specialist

F45 Training CP008068•Round Rock, TX

2d•Hybrid

About The Position

As a Lead Nurture Specialist, you are the first point of contact for prospective clients, setting the tone for their journey with F45 Cross Trails. You are responsible for making leads feel valued, excited, and ready to experience what we have to offer. Your goal is to drive lead conversion by consistently hitting KPIs for scheduling and ensuring a high show rate for appointments. You’ll play a key role in growing our community by nurturing relationships with potential clients and delivering outstanding service every step of the way.

Requirements

Energy & Enthusiasm: You bring high energy and positivity to every interaction.
Customer Service Focus: You love helping others and making people feel special, from your first contact with a lead to their first class.
Speed: You embrace our core value of Speed is King and are always quick to respond and follow up.
Organization: You’re great at managing multiple leads and conversations, keeping everything organized and up to date in the CRM.
Professionalism: You are punctual, dependable, and always professional in your communication.
Team Player: You thrive in a team-oriented environment and collaborate well across departments.
Goal-Oriented: You’re motivated by hitting and exceeding performance goals.

Nice To Haves

Tech-Savvy: ( Preferred ) Experience using GoHighLevel, Google Sheets, and other lead management tools.

Responsibilities

Convert leads into scheduled consultations.
Serve as the first point of contact for leads and inquiries.
Engage potential members through phone, text, and email to maintain excitement and encourage attendance.
Represent F45 Cross Trails with enthusiasm and professionalism, showcasing the brand’s core values and mission.
Respond to leads quickly and efficiently, embodying the Speed is King value.
Schedule consultations, trials, and sessions for prospective members while following up to maximize schedule and show rates.
Respond to new inquiries and leads within minutes, maintaining a high touchpoint interaction rate to keep them engaged.
Maintain a friendly, professional, and prompt communication style over multiple channels (phone, email, text, Instagram, Facebook).
Log all communication with leads and manage the pipeline, updating statuses to reflect progress.
Engage with leads about ongoing promotions, challenges, or events to pique interest and build excitement.
Work closely with the sales and marketing teams to ensure smooth transitions and clear communication between departments.
Troubleshoot any lead concerns or scheduling conflicts to ensure a seamless experience.
Meet or exceed targets related to lead conversion, show rates, and scheduling goals.

Benefits

Employee discounts
Flexible schedule
Home office stipend
Opportunity for advancement
Training & development
Wellness resources
$50 stipend towards cell phone
Included F45 membership & employee pricing on supplements
You’ll have the opportunity to grow within our team as we expand.
We believe in promoting from within, and your success in this role can lead to further leadership and admin opportunities in the future.