Lead Nursing Ops Supp Rep

OSF HealthCare • Peoria, IL

77d • $19 - $21

About The Position

The Lead Nursing Operations Support (NOS) Representative provides training, oversight, and efficiencies for NOS Representatives on all units. Maintains schedules of NOS Representatives by assigning work, coordinating shift assignments, and altering staffing schedules to ensure coverage. Acts as a resource and subject matter expert on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned tasks.

Requirements

• High School Diploma/GED
• 1 year of experience in Nursing Operations Support (NOS) Representative, Patient Care Liaison, or similar role with like responsibilities.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.

Nice To Haves

• 2 years of prior customer service experience.
• Prior experience with ProNet, Vocera, and Epic.

Responsibilities

• Provide training and oversight for NOS Representatives on all units.
• Maintain schedules of NOS Representatives by assigning work and coordinating shift assignments.
• Alter staffing schedules to ensure coverage.
• Act as a resource and subject matter expert for Mission Partners, patients, visitors, and family members.
• Provide guidance related to other OSF facilities/service areas.
• Coordinate and assist with patient transport needs.
• Provide local area direction and advise on area accommodations or amenities.
• Utilize various software to assist and complete assigned tasks.

Benefits

• Comprehensive and market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees