Lead Network & Systems Engineer

Aspen Fiber Networks•Houston, TX

2h•Onsite

About The Position

Aspen Technology Group is seeking a hands-on Lead Network & Systems Engineer to serve as the technical authority across managed services, commercial network infrastructure, and residential access network deployments for Aspen Fiber Networks (AFN). This role combines MSP governance, commercial LAN/WAN design, OLT/ONT provisioning, field deployment participation, SaaS inventory oversight, and mentorship of MIS interns. This is not a helpdesk role. This is a technical leadership position responsible for establishing standards, protecting service quality, and supporting scalable infrastructure growth. This position is on-site in Houston and requires field participation during network builds.

Requirements

≥95% response-time SLA compliance
≥90% resolution-time SLA compliance
≤5% ticket reopen rate
Accurate and timely monthly SaaS reconciliation
Strong service-driven client retention
Operate within approved labor budget
Maintain documented technical standards across environments
5+ years MSP or network engineering experience
Demonstrated experience designing commercial LAN/WAN networks
Experience configuring GPON/XGS-PON OLT environments
Strong understanding of VLAN architecture, service profiles, and QoS
Hands-on firewall and routing configuration experience
Microsoft 365 administration experience
Experience with RMM and PSA/ticketing systems
Strong documentation discipline
Professional client-facing communication skills
Reliable transportation required
Willingness to work occasional evenings or weekends during deployments or cutovers

Responsibilities

Managed Services Governance
Maintain architectural oversight of managed client environments
Enforce SLA response-time (≥95%) and resolution-time (≥90%) compliance
Reduce ticket reopen rate (≤5%) through quality control
Oversee ticket triage and priority discipline
Standardize technical stack across managed accounts
Lead onboarding of new managed services clients
Commercial LAN/WAN Infrastructure
Design and deploy business LAN/WAN architectures
Configure firewalls (NAT, VPN, policy rules)
Implement VLAN segmentation and routing policies
Coordinate ISP handoffs and perform network cutovers
Document topology, configuration standards, and deployment templates
Residential Access Network Engineering (AFN)
Configure and provision OLT platforms (Nokia, Adtran, Harmonic)
Develop and maintain VLAN and service profile standards
Provision and activate ONTs
Implement QoS and traffic shaping policies
Integrate OLT platforms with aggregation and switching layers
Participate in field deployments during initial community builds
Validate rack/stack, uplinks, and service turn-up
Coordinate vendor escalations when necessary
Maintain access network documentation standards
SaaS Governance & Operational Reporting
Maintain a rolling SaaS inventory ledger by customer
Reconcile contracted vs. active license quantities
Identify discrepancies and provide structured reconciliation reports to Operations
Ensure monthly reconciliation is completed on schedule
(Billing corrections and financial adjustments remain under Operations.)
Internal IT & Technical Leadership
Onboard ATG staff (technical provisioning and security configuration)
Maintain internal endpoint and security compliance
Supervise and mentor rotating MIS interns (3–4 per semester)
Assign structured technical tasks and review deliverables
Ensure accuracy and quality control over delegated work