Lead, Network Retention and Adoption

Eulerity • New York, NY

109d

About The Position

Eulerity is an innovative marketing automation AI platform built to help multi-location enterprises streamline and optimize their digital advertising efforts. Our platform is trusted by well-known franchise brands—spanning fitness, food & beverage, retail, and more—to manage campaigns across their local markets. At Eulerity, we are passionate about harnessing the power of technology and artificial intelligence to simplify marketing for businesses of all sizes.

Requirements

• 8-10+ years of experience in Customer Success, Account Management, or a related client-facing role.
• 5+ years of direct people management experience, with a proven track record of hiring, coaching, and scaling a team.
• Proven experience in a role providing marketing services or supporting clients using marketing software.
• Direct experience supporting local SMBs is required.
• A deep understanding of building customer success and support functions at scale.
• Strong analytical skills with a demonstrated ability to leverage data to drive strategic decisions.
• Exceptional communication and relationship-building skills.

Nice To Haves

• Expertise in digital advertising is strongly preferred.
• Experience working with franchisees within a multi-location system is a significant plus.
• Proficiency with Customer Support platforms (e.g., Zendesk), CRM tools (e.g., Salesforce, HubSpot), and digital engagement tools.

Responsibilities

• Lead, mentor, and develop a high-performing team of Customer Success Managers and Global Support specialists.
• Develop and implement the strategic vision for the franchisee support and success function.
• Drive operational excellence by designing, refining, and scaling processes to deliver a seamless customer experience from onboarding to advocacy.
• Design and execute scalable success strategies that increase product adoption, drive user engagement, reduce churn, and create expansion opportunities.
• Proactively identify and implement improvements to team workflows, tools, and reporting.
• Act as a key partner to Brand Strategist and Customer Success leadership teams.
• Define, monitor, and report on key performance indicators (KPIs) for the team.
• Cultivate strong relationships with key stakeholders, including franchise leaders and multi-unit owners.

Benefits

• Comprehensive benefits - medical, dental, vision
• Unlimited PTO
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees