Discover Financial Services-posted 4 months ago
$77,500 - $131,500/Yr
Full-time • Mid Level
Hybrid • Riverwoods, IL
Credit Intermediation and Related Activities

As a Lead Network Release Communications Specialist, you will be responsible for content development and publication of network documentation to external network partners, including Issuers, Acquirers, Merchants, and processors, via Network Release publications. You will collaborate with internal stakeholders to accurately document partner requirements for compliance and produce accurate and effective publications in accordance with business requirements, SOPs, and controls, while adhering to established deadlines. Additionally, you will actively manage and escalate risk and customer-impacting issues within your day-to-day role to management.

  • Analyze change requests to understand document impacts, partner requirements, timing, and overall project scope.
  • Ensure accurate tracking of projects to ensure team resource bandwidth.
  • Develop release content to support business initiatives and publish in accordance with established deadlines.
  • Lead and/or participate in meetings with internal stakeholders, including Legal, Risk, Products, Infrastructure, Client Support, and others to collaborate on draft changes.
  • Maintain SOPs to align with current procedures and in accordance with established review cycles.
  • Ensure accurate tracking of document assignments and retention of draft files and published documents in team repositories in accordance with retention policies.
  • Bachelor's degree in Communications, Business Administration or Management, English Studies or similar.
  • 4+ years of experience in the Payments industry or related field.
  • In lieu of education, 6+ years of experience in Operations or related field.
  • 6+ years of experience in the Payments industry or related field.
  • Adobe experience is a plus.
  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan
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