Lead .Net Support Engineer (Mulesoft, SQL, Azure)- REMOTE

Comcast

23h•Remote

About The Position

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels. Job Summary Comcast Advertising, the advertising sales division of Comcast Cable, helps local, regional and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Comcast Advertising has a presence in 66 markets with nearly 35 million owned and represented subscribers. We’re dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Working with companies from local startups to nationwide corporations, we provide support to help each business reach its target customers. By applying data to television advertising in new ways, we’re able to bring our clients the best of digital media, coupled with the power of TV. Join a fast-paced and exciting Tier 3 Production Support team working in the advanced advertising industry; providing in-depth, full stack, solutions that support the cutting-edge applications that powers Comcast Advertising. Successful candidate Senior Engineer position will be a self-motivated individual with a passion for problem-solving, innovating, high standards, and a pro-active mindset.

Requirements

10+ Years of software development experience with .Net applications and API microservices
Experience with SQL, Azure, Salesforce, and Mulesoft
Experience being a lead or leading a team

Responsibilities

Take responsibility for customer satisfaction and problem resolution.
Respond promptly, professional, and completely to support requests.
Provide technical subject matter expertise and mentoring to junior Tier 3 engineers.
Lead Tier 3 engagement in the support of major platform/system releases.
Lead Tier 3 collaborations with partner support Tiers, Development and cross-functional teams.
Positive attitude and excellent interpersonal skills and multitasking abilities.
Perform full stack troubleshooting, root cause analysis, and resolution of medium to complex problems.
Proven in-depth knowledge and experience in one or more technical stacks (Azure / AWS cloud platforms, .Net Core, Angular, Java, Python, API’s, Salesforce, etc.)
Proven in-depth knowledge and experience working in a full stack environment.
Thrive in a collaborative, high-quality, and fluid environment.
Provide clear, concise, and thorough documentation.
Consistent exercise of independent judgement and discretion in matters of significance.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.