Lead Multi-Specialty Nurse, Gastroenterology, 40-Hours, Days, 8:00am - 4:30pm, Monday through Friday

Heywood Medical Group•Gardner, MA

About The Position

Under the direction of management and/or a provider (Physician or APP), the Lead Multi-specialty Nurse is responsible for delivering, directing, and/or supervising high-quality patient care, clinical triage, and Multi-specialty clinic (GI, Urology, Endocrinology, and Rheumatology) procedures for patients across ambulatory and remote settings. As a clinical leader within the Multi-specialty practice, this role provides Gastroenterology procedure management, supports clinical operations, and mentors new team members to ensure consistent, patient-centered care. The Lead Multi-specialty Nurse also serves as the lead for testing, providing expertise in overseeing testing workflows and serving as a backup resource when primary staff are unavailable or when volume demands. This position requires a self-directed, proactive, and highly organized individual who demonstrates strong clinical judgment while motivating others, fostering teamwork, and leading with a positive, solutions-focused attitude. A commitment to professional excellence, continuous improvement, and maintaining a collaborative, supportive clinical environment is essential.

Requirements

Current Massachusetts Registered Nurse (RN) license required.
Current BLS certification required
Minimum one (1) year of experience in a medical office or ambulatory care settingpreferred.
Excellent communication, clinical judgment, and multitasking skills.
Comfort with EMR systems and general office technology.
Strong written and verbal communication skills, exceptional customer service skills, and the ability to perform effectively in a fast-paced environment with competing priorities.
Reliable transportation and ability to float between locations as required.

Nice To Haves

Prior experience with GI procedures strongly preferred.

Responsibilities

Maintains patient confidentiality and complies with all HIPPA regulations.
Completes mandatory annual trainings and adheres to attendance polices.
Reports incidents and emergencies appropriately and promptly.
Participates in quality improvement initiatives and safety programs.
Clinical duties include: patient care, telephone triage, patient education, obtaining and recording patient health information including vitals and injections.
Communicate normal and abnormal lab results with patients and communicate clinical plan and significance
Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner
Queues orders and prescriptions as directed and according to practice procedure.
Prepare forms and educational materials as directed by Provider to be communicated to and/or mailed to patients.
Provide mentoring to other clinical staff (such as Medical Assistants).
Rooming patients and begin basic documentation for medical provider: Performs Phlebotomy services and administers vaccines.
Performs basic office laboratory procedures such as PT/INR’s.
Coordinates patient flow and prepares patient for examination. Takes and records vital signs and EKG’s. Documents intake assessment. Assists physician and others in clinical procedures as required or directed.
Obtains necessary prior- authorizations for ordered medications, procedures and diagnostic studies as required or directed.
Maintains records, reports, logs and other statistical information as required or directed.
Processes Medical Records incoming and outgoing according to practice guidelines and regulations.
Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items.
Performs a variety of clerical functions to support office such as answering telephone, scheduling in office appointments, taking messages accurately and routing appropriately, and related duties as required or directed.
Complies with established departmental policies, procedures, and objectives.
Complies with all health and safety regulations and requirements.
Attends variety of meetings, conferences, training and seminars as required or directed.
Demonstrates use of quality improvement in daily operations.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Provide coverage when needed at other locations within Heywood Medical Group.
Process prescription refill requests in accordance with GI provider protocols and guidelines.
Complete and submit medication PAs accurately and efficiently to prevent delays in treatment
Responsible for patient triage, assessing clinical concerns and ensuring timely, appropriate responses to support high-quality patient-care for GI patients.
Review incoming referrals to ensure clinical appropriateness and timely scheduling.
Review infusion authorizations and assist with setup with the Specialty Pharmacy.
Responsible for developing training and assessment of clinical competencies.
Collaborate with Practice Manager to ensure scheduling and staffing demands shift to ensure proper coverage.
Conduct medication injection training to clinical staff and assist with med injections for GI patients.
Provide clinical support and training for capsule endoscopy procedures.
Contribute to patient satisfaction initiatives and ensure high-quality customer service in all interactions.
Support additional clinical duties and coverage at multiple locations as assigned.
Conduct catheter changes, voiding trials, wound packing and drain management training to clinical staff and assist as needed.
Train and assist with administering posterior tibial nerve stimulation therapy in accordance with established procedures.
Process prescription refill requests in accordance with Uro provider protocols and guidelines.
Serve as a clinical resource and mentor for nursing and clinical support staff.
Develop training and assessment of competencies, and onboarding new clinical team members in GI & Uro workflows and procedures.
Collaborate closely with the GI & Uro care team and allied health providers within and outside the department.
Participate in quality improvement initiatives and promote adherence to departmental standards.
Provide clinical support and training for posterior tibial nerve stimulation
Prepare patients and explain the procedure, risks, and post-test care.
Assist manager in monitoring GI schedules for all GI providers ensuring they are at full capacity.