Lead Mitigation Technician
About The Position
With a ‘One Team’ mentality, manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with the production crews, keeping the Operations Manager and Production Manager updated on all aspects of production. Supervise 1-6 field technicians allocated to assigned jobs, coordinate SLA requirements, materials, equipment, and supplies for each job, complete job files and monitoring of jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Crew Chiefs take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets us apart from our competitors in the industry.
Requirements
- Experience in equipment deployment, proper chemical and PPE utilization, and labor management
- Ability to master IT and software requirements for job documentation in the field
- Strong Customer Service and communication skills
- IICRC, RIA, or comparable Certifications required
- Understanding of safety guidelines and ability to manage them on site
- Aptitude with record keeping, recording information and communicating ‘the message’
- Ability to identify areas of opportunity among teammates, coaching for growth
- Strength in team building and establishing lasting relationships with clients and teammates
Responsibilities
- Managing Customer Satisfaction and representing the brand
- Effectively oversee all aspects of the mitigation processes and customers’ needs
- Coordinate with Contents and Reconstruction departments to provide additional assistance where necessary
- Identifying areas for improvement and managing relationships with centers of influence
- Managing job progress, pricing schedules, estimate details & coordinating with Production Manager
- Leaving job-sites with an orderly appearance and follow uniform and policy guidelines
- Communicating and managing customer concerns with back office effectively
- Maintaining cleanliness of products and equipment to the highest standard
- Ensure clear communication with office staff, immediate supervisor and fellow technicians
Benefits
- Overtime
- 401(k)
- Bonus based on performance
- Free uniforms
- Training & development
- Competitive salary
- Opportunity for advancement
- Paid time off
- Online Mobile Courses
- Paid Training for Career Advancement
- Opportunity to Help People in Times of Need
- Aggressive Competitive Wages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
