PuroClean-posted about 21 hours ago
$20 - $24/Yr
Full-time • Entry Level
Augusta, GA
11-50 employees

With a ‘One Team’ mentality, manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with the production crews, keeping the Operations Manager and Production Manager updated on all aspects of production. Supervise 1-6 field technicians allocated to assigned jobs, coordinate SLA requirements, materials, equipment, and supplies for each job, complete job files and monitoring of jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Crew Chiefs take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets us apart from our competitors in the industry.

  • Managing Customer Satisfaction and representing the brand
  • Effectively oversee all aspects of the mitigation processes and customers’ needs
  • Coordinate with Contents and Reconstruction departments to provide additional assistance where necessary
  • Identifying areas for improvement and managing relationships with centers of influence
  • Managing job progress, pricing schedules, estimate details & coordinating with Production Manager
  • Leaving job-sites with an orderly appearance and follow uniform and policy guidelines
  • Communicating and managing customer concerns with back office effectively
  • Maintaining cleanliness of products and equipment to the highest standard
  • Ensure clear communication with office staff, immediate supervisor and fellow technicians
  • Experience in equipment deployment, proper chemical and PPE utilization, and labor management
  • Ability to master IT and software requirements for job documentation in the field
  • Strong Customer Service and communication skills
  • IICRC, RIA, or comparable Certifications required
  • Understanding of safety guidelines and ability to manage them on site
  • Aptitude with record keeping, recording information and communicating ‘the message’
  • Ability to identify areas of opportunity among teammates, coaching for growth
  • Strength in team building and establishing lasting relationships with clients and teammates
  • Overtime
  • 401(k)
  • Bonus based on performance
  • Free uniforms
  • Training & development
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Online Mobile Courses
  • Paid Training for Career Advancement
  • Opportunity to Help People in Times of Need
  • Aggressive Competitive Wages
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