Lead Microsoft 365 Specialist (IT Systems Administration)
About The Position
Position Summary: The Lead Microsoft 365 Specialist provides advanced technical leadership and hands-on experience across Boston Children's Hospital's Microsoft technologies, such as the Microsoft 365 toolkit, SharePoint, Exchange, OneDrive, Power Platform, Viva suite, AI and automation. This lead will be responsible for designing, implementing, and providing operational support for enterprise collaboration platforms, ensuring secure, scalable, and reliable solutions that enhance user adoption, productivity, and user experience. Acts as a liaison between the BHC's operations, Microsoft, and internal technical teams to drive product strategy, inform the roadmaps, and SOPs for M365. The ideal candidate brings deep technical expertise in Microsoft cloud technologies, a strong understanding of compliance and platform dependencies, and a commitment to operational excellence, enhanced user adoption, and user enablement.
Requirements
- Bachelor's degree in Information Technology, Computer Science or a related field or equivalent experience required.
- 7+ years of experience administering and supporting Microsoft 365 (e.g., Microsoft Exchange Online, SharePoint, Teams, OneDrive) required.
Nice To Haves
- Microsoft certifications (e.g., M365 Enterprise Administrator Expert, Azure Solutions Architect) highly preferred.
Responsibilities
- Administers and optimizes Microsoft 365 collaboration services, including Exchange Online, SharePoint Online, OneDrive, Teams, Viva modules, and related productivity workloads.
- Supports secure and compliant email operations, including mail flow, mailbox management, SPF/DKIM/DMARC, encryption, and threat-protection technologies using Proofpoint or Microsoft Defender.
- Manages SharePoint, Teams, and OneDrive architecture, including site provisioning, permissions, metadata, compliance settings, content lifecycle, and search configuration.
- Governs and supports the Power Platform, including environment strategy, DLP policies, solution lifecycle practices, and Power BI Service workspace governance, certified datasets, and security models.
- Assists in configuring and governing Microsoft 365 Copilot and AI capabilities to support secure, compliant, and effective adoption across productivity applications.
- Provides Tier 2/3 technical support and consulting for Outlook, Teams, OneDrive, Power Platform, and other M365 tools, ensuring seamless experiences across Windows, macOS, and mobile platforms.
- Develops and delivers end-user enablement materials, including documentation, knowledge articles, training resources, and presentations for technical and business audiences.
- Contributes to technical documentation and system governance, including architectural diagrams, deployment guides, SOPs, and platform standards for Microsoft 365 services.
- Partners with Security, Legal, and Compliance teams to implement retention, sensitivity labels, eDiscovery, audit logging, records management, and data protection controls across all M365 workloads.
- Ensures compliance with HIPAA, GDPR, SOC, and organizational data-governance standards across Microsoft 365 platforms and integrations.
- Collaborates with Enterprise Architecture, Infrastructure, and Identity teams to design and deploy scalable, secure M365 solutions aligned with enterprise strategy, including Entra ID integrations, Conditional Access, and identity governance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
