Lead Meter Technician | Texas (DOT)

ACRT Services•San Antonio, TX

96d•Onsite

About The Position

The Lead Meter Technician reports to the Meter Services Supervisor at Bermex. This position plays a key role in assisting the supervision of Meter Install Technicians and ensuring all meter installations meet quality and safety standards, and acts as a liaison between the Meter Services Supervisor and Meter Installers. This position requires a high degree of communication and leadership skills, excellent time management, and exceptional flexibility day to day.

Requirements

Must be 18 years of age or older
At least 1 year of experience in the installation of water, gas, and/or electric meters or 1 year of experience in underground plumbing related to water services.
Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training.
Must possess a valid driver’s license
Ability to multi-task, and work independently and as a team
Exceptional flexibility in daily routines and route scheduling
Adequate time management skills to finish daily routes in a timely manner, figuring out an efficient way to finish the job for that day
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
Excellent knowledge of the geography and street locations in the community
Drug/alcohol testing is required
Drug/Alcohol testing required per Non-Regulatory requirements for employees working with Water, Electric, meters
Drug/Alcohol testing required per Federal DOT regulations for employees working with gas meters

Nice To Haves

High School Diploma or GED
3 or more years of experience in the installation of water, gas, and/or electric meters and/or underground plumbing related to water services
1 year of continuous work with the same employer, and/or 6 or more months working

Responsibilities

Assist in Daily Operations: Assist the supervisor in monitoring daily production, quality, and field related issues
Assist with water line breaks
Assist with repairs, as needed
Perform audits on work completed by Meter Installers to ensure quality and safety standards are being met
Participate in weekly safety meetings
Act as a liaison between the Supervisor and Meter Installers to help facilitate team communication
Schedule and monitor performance tasks, installs meters and performs validations
Performs Meter Installations: Exchange the following electric meter types: 1s, 2s, 2s 320, 12s, 25s, 9s,16s
Follow all procedures outlined in the Field Services Manual to safely exchange electric meters, gas modules, or water meters on assigned routes. Each route is different and production expectations are given by the supervisor
Identify hazards or unsafe conditions at meter sites and reports accordingly
Use handheld devices to collect project specific data points, including but not limited to, site inspection, address verification, old meter number, old meter reading, quality picture of old meter, quality picture of socket, thermal image and temperature scan of socket, new meter number, new meter module number, quality picture of new meter, socket GPS transformer number, transformer GPS, and comments as needed
Use a paper copy called a route sheet to record all information on a paper for a backup if it is ever needed
Ensure assigned routes are loaded on handhelds and all tools needed for jobs are located and kept in work vehicles
Understand and follows all job specific procedures
Ensure the timely completion of all routes assigned
Return all keys, handhelds, and paperwork as required
Return all old meter inventory to appropriate areas at the end of each working day
Enter all meter inventory prior to leaving the field in accordance with the inventory needed for the specific route being worked
Provides Customer Communication & Ensures Safety: Communicate with customers daily and follows all outlined customer service policies
Provide general information about meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate
Wear and ensure others wear PPE during meter exchanges and advocates the importance of PPE during normal operations
Ensure everyone follows all procedures outlined in the Field Services Manual to safely exchange electric meters, gas modules, or water meters on assigned routes; each route is different and production expectations are given by the supervisor
Drive a company vehicle appropriately marked for the specific project. Field Technicians are responsible for completing a safety walk around prior to leaving for their route. Field Technicians must also complete a vehicle inspection (as required) and follow all vehicle policies and rules of the road
Other duties as assigned.

Benefits

Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions