Lead Merchandise Processor

Williams-Sonoma • Tracy, CA

69d

About The Position

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization could be just the place for you. By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

Requirements

• High school diploma or equivalent and 1 year of experience in distribution, manufacturing, or retail environment. In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience.
• 2 years of experience working with a warehouse management system.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook).
• Ability to multitask and be extremely detailed while performing all tasks and reports.
• Strong written and verbal communication skills are a must.
• Experience working with WMOS, Qlikview, and Yard View.
• 1-year forklift experience

Nice To Haves

• College or certificate in logistics, distribution, or manufacturing
• 4 years of supervisory experience in distribution or manufacturing environment
• 2 years' experience working knowledge of MS Access

Responsibilities

• Work closely with management in the daily operations for the department.
• Work cooperatively and harmoniously with manager, co-workers, and others.
• Conduct daily start-up meeting and communicate daily/weekly goals for department.
• Work with the Ops Manager for specific service metrics related to safety, service, quality, and cost.
• Promote safety awareness and cultivate the safety culture through the company.
• Maintain a clean and safe work environment by communicating safety topics and conducting safety audits.
• Lead continuous improvement and provide exceptional customer service to the stores and customers.
• Coordinate team assignments by balancing resources as the volume requires.
• Provide training, productivity reporting, and feedback to any errors made by staff daily.
• Lead staffs to ensure effectiveness and productivity metrics are met.
• Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience.
• Share business information with teammates through floor presence, suggest improvements to current techniques.
• Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met.
• Track productivity, research, and resolve issues, provide feedback on productivity and quality related performance to teammates, peers, and manager by using departmental resources.
• Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys.
• Perform a variety of functions using the following systems - MS Word, Excel, Access, and Outlook; CCUI, Crystal Reports, Qlikview, Yard View and WMOS.
• Create reports as requested by the department manager, conduct root cause analysis, and summarize data pulled from various dashboards as needed to drive improvement.
• Support with department housekeeping which includes maintaining a clean, orderly work area, ensures department supplies are available as needed.
• Other projects as assigned.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance

What This Job Offers

• Job Type: Full-time
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees