Lead Member Services Representative

WESTconsin Credit Union Careers•Prescott, WI

15d

About The Position

At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together! What You’ll Be Doing: Collaborate with Office Supervisor with guidance/feedback, observations, coaching, meetings, and team development Assists employees with error resolution - resolves member and employee concerns and/or discrepancies Completes monthly reporting Acts as vault custodian Serves as needed in the MSR or MSR II capacity Represent the Credit Union to members in a friendly, positive, and professional manner May assist with interviewing and onboarding new employees What You’ll Need to Be Successful: High school diploma or equivalent 2 years of customer services and/or cash handling experience preferred Proficiency in basic computer, data entry and typing skills is required A positive attitude, professional image, and self-motivation are essential Excellent verbal and written communication skills are required This includes every other Saturday rotation. Why Choose WESTconsin: Health, Dental, and Vision Insurance Plans Annual Healthy Living Fund Contribution Student Loan Repayment Program Competitive Pay Impressive 401(k) Contribution and Match Plan Paid Time Off Accrual 11 Paid Holidays Visit WEST consin Careers

Requirements

High school diploma or equivalent
Proficiency in basic computer, data entry and typing skills is required
A positive attitude, professional image, and self-motivation are essential
Excellent verbal and written communication skills are required
This includes every other Saturday rotation.

Nice To Haves

2 years of customer services and/or cash handling experience preferred

Responsibilities

Collaborate with Office Supervisor with guidance/feedback, observations, coaching, meetings, and team development
Assists employees with error resolution - resolves member and employee concerns and/or discrepancies
Completes monthly reporting
Acts as vault custodian
Serves as needed in the MSR or MSR II capacity
Represent the Credit Union to members in a friendly, positive, and professional manner
May assist with interviewing and onboarding new employees