Lead Medical Support Assitant

United States Department of Veterans Affairs • Long Beach, CA

399d • $60,851 - $79,108 • Onsite

About The Position

The Lead Medical Support Assistant (MSA) at the US Veterans Health Administration is responsible for overseeing the scheduling and management of patient appointments, ensuring efficient clinic operations, and providing administrative support to healthcare teams. This role requires advanced knowledge of medical terminology and clinical processes, as well as strong organizational and communication skills to coordinate patient care effectively.

Requirements

• U.S. Citizenship is required.
• Proficiency in written and spoken English.
• Six months of clerical, office, customer service, or administrative experience.
• Knowledge of medical terminology and clinical flow processes.
• Ability to organize work, set priorities, and delegate tasks.
• Skill in communicating effectively with individuals and teams.
• Ability to provide staff development and training.

Nice To Haves

• Experience in a supervisory role within a medical or administrative setting.
• Familiarity with advanced patient systems in an interdisciplinary environment.

Responsibilities

• Scheduling, canceling, and re-scheduling patient appointments and consults.
• Entering no-show information and monitoring electronic wait lists.
• Preparing for clinic visits and maintaining medical outpatient and inpatient charts.
• Monitoring both inpatient and outpatient appointments for areas of responsibility.
• Obtaining medical information from patients and coordinating care-related actions.
• Ensuring encounter forms are completed for appropriate workload credit.
• Verifying and updating patient demographics and insurance information.
• Monitoring the Interdisciplinary Team setup to support VA clinics' needs.
• Managing consult metrics to verify accuracy and resolve issues.
• Participating in team meetings to provide input on operational issues.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to annual leave based on years of service.
• Eligibility for various federal employee benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED