Lead Medical Support Assistant - Office of Community Care

Department of Veterans Affairs • Harlingen, TX

381d • $49,025 - $63,733

About The Position

The Lead Medical Support Assistant is a highly specialized position and performs multiple duties in the Office of Community Care (OCC). Important interfaces and collaborations also occur with larger health care system providers including VA and Community providers, hospitals, diagnostic and treating facilities, and community-based programs. The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services.

Requirements

• U.S. Citizenship is required.
• Six months of experience in clerical, office, customer service, or administrative work.
• One year above high school education or equivalent combination of experience and education.
• Proficiency in written and spoken English.
• Ability to serve a probationary period and undergo a background/security investigation.

Nice To Haves

• 6 months of training experience.
• 6 months of EMR usage.
• 6 months of experience in a leadership role.

Responsibilities

• Coordinate Advanced MSA assignments and workflow in an interdisciplinary unit.
• Conduct daily workload assessments and assign work to ensure proper staffing coverage.
• Evaluate training records and determine training needs of MSAs.
• Assist with complex and non-standard procedures related to clinical flow processes.
• Ensure accurate and timely scheduling of appointments.
• Provide guidance to staff members regarding changes in policies and procedures.
• Create and maintain employee work schedules.
• Act as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve conflicts.

Benefits

• Comprehensive benefits package as a federal employee.
• Eligibility for benefits depends on the type of position held.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees