MUSCP - Lead Medical Office Assistant - West Ashley

Medical University of South Carolina•Charleston, SC

12d•Onsite

About The Position

Under the direct supervision of the Office Manager the Lead MOA/Scheduler oversees daily administrative operations in assigned area. Responsible for providing scheduling staff with direction with regard to daily operations. Works closely with Office Manager to ensure areas are staffed as necessary. Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow. Promotes teamwork, professionalism, communication and staff development. Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on-the-job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for the clinic by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization and ensures patient privacy. Prints registration documents and distributes as per organizational policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Requirements

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required
Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.
The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment
Demonstrate strong verbal, written, and problem solving skills
Possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners.
A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential.
Typing speed of 25cwpm and computer experience .
Position may require the ability to work weekends and staggered shifts.

Nice To Haves

Experience with, or knowledge of Medical Terminology a plus.
Familiarity with MUSC Health and its entities .
Patient Access Certification preferred.

Responsibilities

Oversees daily administrative operations in assigned area.
Provides scheduling staff with direction with regard to daily operations.
Works closely with Office Manager to ensure areas are staffed as necessary.
Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow.
Promotes teamwork, professionalism, communication and staff development.
Aids in daily issues associated with the functions of the department schedule.
Assists with preparing training education for the department in addition to on-the-job training of all new hires and registration staff that are not meeting performance standards.
Performs patient access functions for the clinic.
Collects patient demographic, insurance, and limited medical information when presenting for service.
Obtains signatures for consent and authorization and ensures patient privacy.
Prints registration documents and distributes as per organizational policy.
Assists patients, their families, and visitors with questions and directions.
Collects payments on patient accounts.
Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions.
Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff.
Participates in training and orientation of new employees.
Performs other duties as assigned.