MUSCP - Lead Medical Office Assistant - West Ashley

Medical University of South Carolina•Charleston, SC

37d

About The Position

Under the direct supervision of the Office Manager the Lead MOA/Scheduler oversees daily administrative operations in assigned area. Responsible for providing scheduling staff with direction with regard to daily operations. Works closely with Office Manager to ensure areas are staffed as necessary. Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow. Promotes teamwork, professionalism, communication and staff development. Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on-the-job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for the clinic by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization and ensures patient privacy. Prints registration documents and distributes as required per organizational policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.

Requirements

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required
Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.
The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment
Demonstrate strong verbal, written, and problem solving skills
Possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners.
Familiarity with MUSC Health and its entities required.
A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential.
Typing speed of 25cwpm and computer experience required.
Position may require the ability to work weekends and staggered shifts.
Continuous requirements are to perform job functions while standing, walking and sitting.
Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted.
Lift from 36” to overhead 15 lbs.
Infrequently work in dusty areas and confined/cramped spaces.

Nice To Haves

Experience with, or knowledge of Medical Terminology a plus.
Patient Access Certification preferred.

Responsibilities

Oversees daily administrative operations in assigned area.
Responsible for providing scheduling staff with direction with regard to daily operations.
Works closely with Office Manager to ensure areas are staffed as necessary.
Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow.
Promotes teamwork, professionalism, communication and staff development.
Aids in daily issues associated with the functions of the department schedule
Assists with the monthly preparation of the department schedule
Assists with preparing training education for the department in addition to on-the-job training of all new hires and registration staff that are not meeting performance standards.
Performs patient access functions for the clinic by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material.
Collects patient demographic, insurance, and limited medical information when presenting for service.
Obtains signatures for consent and authorization and ensures patient privacy.
Prints registration documents and distributes as required per organizational policy.
Assists patients, their families, and visitors with questions and directions.
Collects payments on patient accounts.
Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions.
Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff.
Participates in training and orientation of new employees.
Performs other duties as assigned.