Lead Medical Assistant - Santa Rosa Beach, FL

TRE Industries dba ProHealth•Santa Rosa Beach, FL

13d•Onsite

About The Position

The Office Manager position is responsible for all aspects of running the lab or clinic location regarding achievement of organizational objectives, patient care, customer satisfaction, cost management, scheduling, employee supervision and training, office management and compliance. This position reports to the medical operations manager and focuses on successful day-to-day operations.

Requirements

High School diploma or equivalency required
Two years’ experience in multi-site medical setting strongly preferred.
CCMA Certification required
Must be US Citizen or otherwise authorized to work in the US.
Must be fair and consistent and have a strong desire to help people.
Possess a strong commitment to excellence in patient care.
Possess high ethical standards carrying out responsibilities with integrity, honesty and loyalty.
Must be a leader, critical thinker and problem solver.
Have a sense of ownership.
Excellent time management skills.
Team player approach.
Ability to work independently and with a team.
Possess a strong desire to lead and drive success.
Must be able to lift 20lbs.
Position requires standing, walking, squatting, and sitting at a desk for periods of time.

Responsibilities

Responsible for clinic performance towards specified metrics and checklists
Responsible for maintaining the office at the highest standards of professionalism, cleanliness, and customer support
Performs direct clinical and occupational work
Ensures that office procedures, protocols and healthcare compliance are performed consistently and on a regular basis.
Manages call backs and follow ups are done in a timely fashion
Delegates to staff and provider when necessary to ensure office is run efficiently and effectively
Oversees the billing process, weekly bank deposits, daily balancing, scanning/associating paperwork and monthly reporting.
Address patient issues or complaints promptly and effectively and follow-up with the patient to ensure patient satisfaction.
Process lab work and specimens accurately and report on the same in a timely manner.
Attend monthly meetings with corporate staff and facilitate communication by sharing all updates and changes learned from corporate with the branch through a regular monthly meeting. Develop and maintain methods of communication within the office to create a sense of “team” throughout the clinic.
Ensure all OSHA, Safety and Healthcare Practices and Protocols, State Medical regulations and HIPAA guidelines are maintained within the office.
Maintain office equipment (ie. Formfox, escreen, A1c machine, AEL, etc), ensure in good working order and all problems reported to the correct points of contact.
Order supplies and maintain inventory levels per supply management process
Oversees ProHealth Medical Membership (PMM) program at the office and ensure office goals are met.
Communicates and oversees promotional events at the office.
Ensures opening and closing procedures are completed
All other duties as assigned.