Lead Medical Assistant
About The Position
At Cooper University Health Care, the Lead Medical Assistant functions as a supervisor to clinical staff, capable of preparing and administering performance evaluations and addressing disciplinary items with the manager. This role also provides medical assistant support to providers when staffing is needed. A core responsibility is ensuring a high level of customer service, maintaining patient confidentiality, and delivering care in accordance with the Patient’s Bill of Rights. Incumbents must have completed a Cooper IDX training program covering Registration, Scheduling, E-Commerce, and FSC, with annual eligibility certification required. The Lead Medical Assistant serves as a mentor and role model, embodying Cooper’s Core Values, and is expected to provide on-site training. The position requires excellent customer service, strong interpersonal and communication skills for effective interaction with patients, visitors, and healthcare team members. Knowledge of patient rights, aseptic/sterile technique, and infection control best practices is essential. Excellent written communication skills, computer literacy, typing skills, and comfort with Microsoft Office software are also necessary. The role requires reliable transportation and availability to travel to various clinical locations as determined by management.
Requirements
- Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients
- Experience with scheduling, registering and working on an electronic health record with knowledge of front desk
- Minimum of 1 year of experience working with IDX and Epic
- High School Diploma or Equivalent
- Graduate of an MA Clinical Training program
- Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMA) or for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)
- BLS required
- Satisfactorily completed a Cooper IDX training program to include: Registration, Scheduling, E-Commerce and FSC
- Annual eligibility certification required
- Excellent customer service skills
- Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members
- Knowledge of patient rights, aseptic/sterile technique and infection control best practices
- Excellent written communication skills
- Computer literate
- Typing skills
- Comfortable with Microsoft Office software
- Reliable transportation
- Available to travel to all of the various clinical locations to meet business needs as determined by management
Responsibilities
- Functions as a supervisor to clinical staff
- Capable of preparing evaluations and providing input on performance and administering evaluations
- Brings disciplinary items to the manager
- Provides medical assistant support to the providers if there is a staffing need
- Ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights
- Serves as a mentor and role model and displays Cooper’s Core Values
- Ability to provide on-site training
Benefits
- Competitive rates and compensation programs
- Comprehensive benefits program, including health, dental, vision, life, disability, and retirement
- Attractive working conditions
- Opportunities for career growth through professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
