Lead Medical Assistant (IKC)

DaVita Kidney Care

1d • $25 - $31 • Onsite

About The Position

Lead Medical Assistant in New Primary Care Model for Dialysis Patients DaVita is pioneering a new approach to primary care for patients with end-stage renal disease (ESKD) directly within our dialysis centers. We're seeking a highly motivated and innovative Medical Assistant to be our founding MA, helping us build and shape this groundbreaking program. It is estimated that 30-50% of patients with renal failure do not receive consistent primary care support, resulting in increased morbidity, hospitalizations, and mortality. You will work with a Nurse Practitioner to address the health barriers patients with kidney disease face. Our goal is simple: keep patients out of the hospital and living longer. Come join us! Why You’ll Love Working Here: Change the standards of care: Directly improve the health and well-being of patients who need it most. Position yourself to be a national leader: We plan on scaling this program nationally and are looking for individuals who will grow with the model. Have an outsized voice in shaping the model of care: We will be nimble and agile in building a model that meets the needs of our patients and are looking for our MA to add his or her thoughts to how we can improve. A true partnership: Work in a close, collaborative relationship with a dedicated Nurse Practitioner. Competitive pay and benefits packages: We strive to do inspiring work with financial and personal balance. Location & Travel: Commute to DaVita clinics and/or partner practices in the Norfolk/Virginia Beach area and surrounding areas 5 days a week. Reliable personal transportation required Position Details: Full-Time, Monday–Friday schedule Be flexible and adaptable to respond to patient and program needs

Requirements

• High school diploma or GED required
• Hold a current national Medical Assistant certification such as CMA, RMA, or CCMA
• 2+ years of experience in a professional office environment
• Experience coordinating care (referrals, care management, etc.)
• Ability to handle confidential information with discretion and sound judgment
• Strong verbal communication skills
• Proficiency in Microsoft Office, Excel, and Outlook
• Commitment to service excellence and patient satisfaction
• Ability to work autonomously while collaborating effectively with the team
• Reliable personal transportation required

Nice To Haves

• 4+ years clinical medical office experience
• Experience in primary care settings
• Experience in dialysis settings
• Experience with Epic EHR
• Familiarity navigating insurance payers

Responsibilities

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Educate patients about the benefits of this program, and then enroll and onboard the patients (such as collecting medical information and creating a record in our Epic platform)
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Manage clinical data so that key clinical reports can be produced. This includes transferring information from outside medical records and auditing data for clinical integrity.
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Benefits

• Competitive pay and benefits packages: We strive to do inspiring work with financial and personal balance.
• DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees