Lead Medical Assistant - Primary care

Providence • Bellevue, WA

8d

About The Position

The Lead Medical Assistant for Primary Care Enhanced Onboarding plays a pivotal role in shaping the first impression and long‑term success of our new caregivers. This role blends clinical expertise, coaching, and operational leadership to deliver a consistent, high‑quality onboarding experience that accelerates confidence, competence, and connection to our culture. Serving as a subject‑matter expert and frontline mentor, the Lead MA partners closely with clinic leaders and educators to reinforce best practices and bridge training from the classroom to real‑world clinic operations. If you’re passionate about developing people, elevating practice standards, and influencing care delivery at scale, this role puts you at the center of meaningful change. At Providence Swedish, caregivers aren’t just valued — they’re the heartbeat of everything we do. Join Primary Care at Swedish and be part of a mission‑driven team delivering patient‑focused, whole‑person care in a culture that champions trust, collaboration, and respect. This is a place where your ideas matter, your impact is visible, and your growth is actively supported — because empowering caregivers is how we deliver exceptional care.

Requirements

• Graduate of an accredited school that includes hands on training in a clinical setting for medical assistants
• Graduate of a registered medical assistant apprenticeship program
• Has completed two years of medical training in the United States Armed Forces
• Washington Medical Assistant Certification
• National Provider BLS - American Heart Association Within 30 days of hire
• 3 years medical assisting experience in a clinic setting.
• 3 years experience in providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• 6 months working experience in a PSJH clinic within the last 3 years, OR 18 months experience in a Lead MA role in a clinical setting in lieu of

Nice To Haves

• National Medical Assistant Certification
• Primary Care medical assisting experience, with demonstrated proficiency in high‑volume ambulatory clinic workflows
• Prior experience serving in a Lead MA, Senior MA, Preceptor, Trainer, or informal leadership role, supporting onboarding, mentoring, or skills development of peers
• Experience designing, delivering, or supporting structured onboarding and training programs, ideally at scale or across multiple clinics
• Strong coaching and facilitation skills, with the ability to teach adult learners and translate clinical standards into practical, real‑world application
• Advanced knowledge of Primary Care workflows, including Epic (AMB), in‑basket management, clinical skills validation, and scope‑of‑practice standards
• Demonstrated ability to partner with clinic leaders, educators, and interdisciplinary teams to standardize workflows and reinforce best practices
• Comfort working in ambiguity and fast‑paced environments, balancing training responsibilities with frontline clinical support as needed
• Strong communication and change‑management skills, with the confidence to model expectations, provide feedback, and influence practice adoption
• Experience supporting quality, safety, or process‑improvement initiatives within an ambulatory care setting

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
• We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
• Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits.
• Changes in benefits, including paid time-off, happen for various reasons.
• These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed