Lead, Medical Assistant - Eastern Time Zone

Strive Health

1d • $58,000 - $67,000 • Hybrid

About The Position

The Lead Medical Assistant (MA) provides direct supervision of the Medical Assistant (MA) staff in support of the Strive kidney care program. The Lead MA will assist with training and chart auditing to ensure MAs are supporting high quality care. This individual assists with ensuring MAs function efficiently and effectively while performing a variety of administrative and clinical tasks. This hybrid role includes in-home visits based on patient requirements, with potential face-to-face meetings with colleagues and leadership as needed. This role will report to the Senior Manager, Nurse Practitioner (SMNP)

Requirements

• 6+ years combined medical assistant education, experience, certification including supervisory experience.
• Graduate from a medical assistant program such as Commission on Accreditation of Allied Health Education Programs (CAAHEP), OR Graduate of a formal medical assistant program, or LPN program.
• Current BLS or CPR Certification required.
• Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Excellent verbal and written communication skills.
• Skilled at dealing with confidential information and/or issues using discretion and judgment.
• Excel at managing multiple priorities in a fast-paced clinical environment
• Stays calm under pressure, adapts easily to change and takes initiative to improve processes and maintain current knowledge of best practices.
• Communicates clearly, respectfully, and thoughtfully.

Nice To Haves

• Previous people management or supervisory experience preferred.
• Registered Medical Assistant (RMA) certification or Certified Medical Assistant (CMA) certification.
• Highly collaborative, with experience working on multidisciplinary teams.
• Intermediate technology skillset, with proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Ability to prioritize, multi-task, and problem solve.

Responsibilities

• Supervises daily operations of market medical assistants under the direction of market senior manager, NP.
• Participates in employee performance review process including performance management for MAs not meeting targets.
• Participates in interviewing, hiring, onboarding, and precepting new MAs staff.
• Helps conduct chart and call audits per established policy, ensures training programs address identified needs of staff, and operates as market subject matter expert on medical assistant workflows.
• Manages MA and NP schedules to ensure successful patient visits via telehealth and in the patient home.
• Other duties as assigned.

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees