Lead Medical Assistant

Beth Israel Lahey Health-posted 3 months ago
Full-time • Entry Level
Cambridge, MA
1,001-5,000 employees
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Lead Medical Assistant is an allied health professional who works under the guidance of the clinical and administrative leadership of a single or multiple practices. He/she services as a mentor and support to other medical assistants, student externs and any other non-licensed practice staff within and across assigned practices. In addition to the expanded lead role, he/she performs all the required functions of a Medical Assistant demonstrating proficiency in assigned clinical responsibilities, as well as serving as a role model for promoting excellent care with compassion, maintaining effective and efficient workflows and interacting with patients, families and other colleagues in a friendly manner promoting excellent patient experiences.

  • Serves as a role model and mentor providing support, training, direction and sharing of knowledge to other Medical Assistants, student externs and any other non-licensed staff within the assigned practice(s).
  • May provide direction and oversight for compliance and regulatory matters, referring issues to the Practice Manager.
  • Acts as a lead person in daily operations of the office.
  • Researches, priorities and follows-up on incoming issues and concerns addressed to Practice Manager, including those of a sensitive and confidential nature.
  • Works closely with the Manager, or their designee, to determine the appropriate course of action, referral or response.
  • Serves as liaison with other administrative staff across the MAH administrative and clinical departments as requested.
  • Works to effectively improve and maintain patient access.
  • Responsible for working closely with the Practice Manager(s), physicians, nursing staff and other clinical providers to ensure the effective and efficient flow of patients.
  • Takes the lead on supporting other non-licensed staff with changes in workflow, computer systems and office process changes.
  • Completes pre-visit planning which may include, but not be limited to the review of clinical assessments, Health Care Proxy statuses, immunization statuses, ensuring test results and consult reports are received and available and understands the patient’s purpose for the appointment.
  • Receives and prepares patients for exams, including greeting patients warmly and professionally, identifying patients using second identifier at all times, determining if there is an acute medical need and responding accordingly, and recording pertinent patient information into Epic per practice protocol.
  • Performs medical assisting duties including vital signs, height and weight, EKGs, phlebotomy, pulse oximetry, spirometry, dressing changes, suture removal and assisting during other specialized testing or procedures.
  • Maintains exam rooms, equipment and inventory levels in clinical areas between patients and at the end of each day.
  • Assists the provider with office-based clinical procedures and exams, serving as a chaperone as requested.
  • Completes point of care office-based testing including but not limited to IFOB, INR, Glucose, A1C, Urinalysis, HGC, etc. as ordered.
  • Administers medications and injections, subcutaneous and intramuscular as ordered by the provider.
  • Coordinates and assists with scheduling and tracking of outside tests, procedures and referrals to specialists for consultation and management.
  • Facilitates and assists with patient communication, including receiving calls and messages on the provider’s behalf, returning patient calls, and releasing results.
  • Reviews daily missed appointments with provider and ensures that patients who need to reschedule are contacted and rescheduled.
  • High school graduate or GED.
  • Minimum of 2-3 years of experience demonstrating proficiency in all areas of Medical Assisting.
  • Demonstrated MA competencies acquired through any one of the following: MA Certificate, Associates Degree in Medical Assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience or physician assistant program candidates.
  • Must demonstrate strong customer and interpersonal relationships with all patients, family members, staff and providers.
  • Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices.
  • Experience with computer systems and web based applications is needed.
  • EPIC experience is a plus.
  • Must be certified in CPR.
  • Phlebotomy skills helpful.
  • Comprehensive compensation and benefits.
  • Support for achieving a healthy and balanced life.
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