Lead Medical Assistant, Primary Care

Mass General Brigham • Rowley, MA

13d • $19 - $28 • Onsite

About The Position

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. About the Practice: -Community-based site with a steady patient volume and smoothly functioning daily operations. On average 130 patients per day supported by 13 clinicians. -A present and collaborative Practice Manager who values transparency, two-way communication, and regular rounding. -Supportive, approachable providers who trust their care team and genuinely value Medical Assistants’ clinical contributions. -An experienced, autonomous Medical Assistant team that knows their role and takes pride in delivering high-quality patient care. Operations are running well; the focus now is on fine-tuning, consistency, and taking the practice to the next level! We’re seeking a Medical Assistant Lead who is: -Hands-on, with a focus on optimizing daily clinical operations/workflows, strengthening team cohesion, and onboarding new team members. -Excited to partner closely with both the Practice Manager and Clinical Practice Team Lead taking ownership of day-to-day Medical Assistant team operations. -A go-to resource and leader for the Medical Assistant team, supporting engagement, accountability, and career ladder growth. -Motivated by mentoring and coaching every member of the clinical team to work up to their job scope and top of their certification. Job Summary We are seeking a full-time, 40-hour Medical Assistant Lead to work onsite at our Primary Care practice located at 414 Haverhill Street in Rowley, MA. The practice hours are Monday through Friday from 8:00am to 5:00pm. The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Requirements

• High School Diploma or Equivalent required
• Certified Medical Assistant required
• Basic Life Support [BLS Certification] preferred
• Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required
• Strong leadership and team management skills.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
• Excellent interpersonal and communication skills, both written and verbal.
• Attention to detail and strong organizational abilities.
• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
• Knowledge of HIPAA and other privacy and security regulations.

Nice To Haves

• Primary Care Experience
• Leadership Experience

Responsibilities

• Assists in complex office-based procedures and provides clinical oversight for quality control programs.
• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED