Lead Massage Therapist and Esthetician Summer '26

LMLC OPERATIONS LLC•Big Sky, MT

17d•Onsite

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Therapist Lead Trainer for the upcoming Winter season! Our Winter employment months are November - April. The purpose of a Lead Massage Therapist and Esthetician include supervising other massage therapists within a facility, which can involve managing staff schedules, training new therapists, monitoring performance, client intake and assessment, ensuring quality of service, handling administrative tasks, and sometimes even participating in recruitment efforts for the massage team.

Requirements

High School diploma
Current Montana Massage Therapy License
1 to 2 years’ experience in massage therapy.
Valid State Driver’s License.
Intermediate knowledge of Microsoft Office systems.
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Responsibilities

Conduct comprehensive training programs for new massage therapists, covering basic techniques, advanced modalities, and spa protocols.
Deliver ongoing training sessions to refresh skills and introduce new techniques to existing staff.
Assess the competency of massage therapists through practical evaluations and client feedback.
Provide individualized coaching and feedback to improve massage therapist performance.
Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Provide consistent professional spa massage and body treatments compliant with spa protocols and accepted documentation practices.
Perform prep work, correctly clean and restock spa as necessary.
Handle queries and concerns of Members and guests efficiently, politely and with discretion.
Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures.
Properly care for tools and use proper amounts of manufactured goods to assist with cost controls.
Promptly communicate availability and changes in schedule to spa organization in order to assist with scheduling of treatments.
Assist in the recruitment and hiring process for new massage therapists.
Create and manage training schedules for new and existing staff.
Address staff concerns and conflicts related to massage practices and client interactions.
Provide knowledge and understanding of all services and products offered.
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
Assist in all areas of spa operation as requested by management.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
Aid in other Member Services department needs.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.