Lead Marketplace Operations Analyst

Target • Minneapolis, MN

3d • $92,000 - $166,000 • Hybrid

About The Position

Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. If you excel in fast-changing environments and have a passion for retail and the guest shopping experience, you’ll have success in Target Plus™, Target’s growing online marketplace. Here, you’ll collaborate to create and implement the digital strategies that enrich the online experience for third-party marketplace sellers and guests. Your ideas will support scalable growth and create efficiencies for the Target Plus merchandising and operations teams. As a Lead Marketplace Operations Analyst, you will contribute to the team that is bringing the best curated assortment of products from third-party sellers on Target.com. Working with stakeholders across the company in Data Analytics, Digital Operations, Digital Product, Finance, Global Supply Chain and Logistics (GSCL), Target.com Guest Services you will solve some of the toughest problems we are facing to enable a world-class marketplaces. This role lends itself well to those who enjoy building relationships, solving complex problems, developing scalable processes, building business cases, and have a deep love for data. A role on this team will help drive your career development through robust problem solving, influencing leaders, establishing new processes, and giving you a deep understanding of marketplace operations.

Requirements

• Four-year degree or equivalent experience
• 5+ years of experience in marketplace operations, retail supply chain, process improvement or related field.
• Marketplace and/or e-commerce experience
• Strong analytical and problem-solving skills to pull insights out of data and drive action
• Strong communication skills (verbal and written) with the ability to interact with mid to senior level leaders within and outside of the organization

Responsibilities

• Identify and monitor Key Performance Indicators (KPI) in marketplace operations (Speed to Guest, fulfillment capabilities, and carrier/partner performance), and drive processes through the business units to improve performance and metric health.
• Collaborate with stakeholders across Marketplace, Digital and the Enterprise to understand operational gaps, develop business cases, recommend changes and influence teams to scale the Marketplace fulfillment functions and capabilities.
• Develop and implement new processes using partner & market research, partner feedback, program insights and competitive analysis to drive efficiency to the global Support and Performance and Operations functions, including establishing best practices for process documentation.
• Serve as Operations Subject Matter Expert, leading and implementing operational processes for new functions and features on the Marketplace platform.
• Lead issue management and resolution for escalations. Ensure stakeholders are informed and aligned on resolution by answering questions, proactively addressing user needs, and recommending changes to business processes.
• Support Target Plus initiatives by providing data and analytic insights, including assessment and recommendations, with an emphasis on forward looking projects/questions.
• Core responsibilities are subject to change at any time.

Benefits

• In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family.
• Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
• Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
• Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
• Our Benefits
• We care about and invest in you as a team member, so that you can take care of yourself and your family.
• Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
• Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
• Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees