Lead Management Specialist

Sun Communities•Southfield, MI

11d

About The Position

As a Lead Management Specialist you'll handle all tasks associated with scheduling and confirming upcoming occupancy tour appointments between prospective residents and Community Managers. You'll also assist the customers with community selection based on their desired geographic location and community amenities.

Requirements

High School Diploma or GED (Required)
1 year in sales and customer service experience (Required)
Ability to fluently read, write and speak English and Spanish
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet

Responsibilities

Communicate, manage and report on all assigned Salesforce-based marketing campaign leads.
Coordinate and confirm upcoming occupancy tour appointments between customers and Community Managers based on available inventory of property and customer’s needs.
Document the results of home tours within Salesforce.
Review available homes in the property’s inventory with Community Managers.
Partner with the Salesforce administrator to ensure leads are being properly routed from all external sources and report any Salesforce issues back to the administrator.
Reschedule appointments as needed.
Meet and/or exceed individual and team goals as assigned on a daily, weekly, and monthly basis.
Adhere to all company policies regarding inbound and outbound calls.
Other duties as assigned.

Benefits

Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation
RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty