Lead Management Specialist

USA Insulation•Lexington, KY

5h•$18 - $24

About The Position

We’re a fast-growing, veteran-owned home-services company specializing in premium insulation solutions that make Kentucky homes more comfortable, more efficient, and more affordable to heat and cool. With two thriving territories and a reputation built on integrity, craftsmanship, and customer care, we help homeowners solve real problems every day. Our team is tight-knit, driven, and committed to delivering a first-class experience from the very first phone call to the final walkthrough. If you’re looking to join a company where your work truly matters, you’ll feel right at home with us. Front-Line Appointment Setter & CRM Coordinator We’re looking for a motivated Lead Management Specialist to take ownership of our inbound leads and turn them into booked appointments. This is a front-line position that shapes the customer’s first impression of our company — so we need someone who loves talking to people, thrives in a fast-paced office environment, and has a natural sales-minded approach to conversations. This is NOT a typical office manager job. This is a lead management, follow-up, and appointment-setting role. Why This Job Matters You are the heartbeat of our sales pipeline. If a lead isn’t handled quickly, professionally, and with energy — it’s gone. We need someone who takes pride in owning that process and loves turning inquiries into fully booked appointments. If you’re ambitious, organized, and excited to play a key role in our success, we want to meet you.

Requirements

Detail-oriented and extremely organized — you thrive when handling a lot of moving parts.
A self-starter who doesn’t need to be babysat. You see what needs to be done and do it.
Great on the phone — confident, clear, polite, and able to guide the conversation.
You understand customer needs quickly, ask the right questions to thoroughly qualify each lead , and confidently move the right prospects into scheduled appointments.
A quick learner who picks up new software, scripts, and processes fast.
Experienced with Microsoft Office and comfortable navigating a PC and using browser-based tools.
Able to juggle multiple leads and tasks without losing track or getting overwhelmed.

Responsibilities

Manage all inbound leads from multiple sources (web inquiries, call-ins, lead gen partners — no cold calling, ever ).
Serve as the first voice of the business —professional, friendly, confident, and quick on the draw.
Operate and maintain two key platforms: Our CRM Our Speed-to-Lead Pipeline Manager (automated texting, calling, emailing) Our Speed-to-Lead Pipeline Manager (automated texting, calling, emailing)
Set high-quality appointments for our sales team by building rapport and educating prospects on the value of our services.
Rehash old leads and past estimates to bring deals back to life.
Keep data clean, organized, and up-to-date across all systems.
Monitor lead flow across two territories and ensure nothing slips through the cracks.
Handle basic office coordination tasks as needed — but your #1 responsibility is lead management and appointment conversion .