Lead Maintenance Technician - Multifamily

Sunridge Management • Mineola, TX

1d • Onsite

About The Position

SunRidge Management Group is a trusted name in multifamily property management with over 35 years of experience managing apartment communities across the country. They pride themselves on delivering exceptional service, operational excellence, and a people-first culture, supported by a Dallas-based corporate team. The Lead Maintenance Technician is responsible for upholding the physical integrity of the community by ensuring a clean, safe, and well-maintained living environment for residents, visitors, and staff. This role is crucial for preserving property value and enhancing resident satisfaction, requiring proactive anticipation, identification, and resolution of property issues, as well as implementing preventative maintenance procedures. Additionally, the Lead Maintenance Technician is responsible for training and mentoring all maintenance personnel to provide strong operational support and ensure consistent, high-quality service delivery.

Requirements

• Minimum 3 years of experience in multifamily property maintenance or a related field required.
• Must be able to travel and manage two properties (121 units total).
• Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively.
• Strong understanding of your state’s lease forms, Fair Housing laws, and the Property Code.
• Proficient in property management software (such as OneSite and/or Yardi) and the Microsoft Office Suite.
• Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff.
• Ability to multitask and adapt in a fast-paced, deadline-driven environment.
• Required CPO & HVAC certifications.
• Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies.
• Valid driver’s license and current auto insurance coverage.

Responsibilities

• Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
• Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
• Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps.
• Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.
• Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property.
• Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations.
• Approve and delegate service requests, overseeing completion and providing hands-on support when needed.
• Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.
• Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible.
• Schedule on-call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager.
• Perform and schedule preventative maintenance for all equipment and common areas.
• Coordinate with external vendors when needed and ensure all maintenance work is done to company standards.
• Promote exceptional customer service and ensure timely response to resident concerns and service requests.
• Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts.
• Maintain high resident satisfaction and implement initiatives to foster a sense of community.
• Maintain complete and accurate records for leases, inspections, renewals, and permits.
• Submit weekly and monthly reports to corporate office and participate in corporate management meetings.
• Ensure property remains in compliance with licensing and safety regulations.

Benefits

• Opportunities for professional growth and development within a supportive culture.
• Access to benefits including low-cost health, dental, and vision insurance, life and disability coverage.
• Voluntary wellness plans (critical illness, accident, hospital indemnity).
• Employee Assistance Program.
• Access to Financial Planning Resources and Employer-Matched 401(k) Plan.
• PTO & Sick Time, Paid Holidays, Birthday Leave, Work Anniversary Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees