Lead Maintenance Coordinator

Digital Realty Global • Lewisville, TX

14h

About The Position

The Lead Maintenance Coordinator position is a contributing member to the site level Data Center Operations team assigned to one or multiple of our data center properties reporting directly to the Manager Engineering Operations. The Lead Maintenance Coordinator will have experience in managing a Computerized Maintenance Management System (CMMS) database within the data center industry along with Knowledge of building systems, automation, and infrastructure. The responsibilities of the Lead Maintenance Coordinator are to contribute to the daily success of the site operation team, including creation and modification of change management tickets in multiple CMMS, incident reporting, asset reporting, and assignments and coordination of site maintenance and repairs/inspections to help ensure Digital Realty’s data center operations achieve the highest level of compliance.

Requirements

• 5+ years of relevant work experience in managing data systems and critical facilities best practice knowledge.
• Experience in managing a CMMS database within the data center industry. Experience in MCIM and Service Now preferred.
• Knowledge of building systems, automation, and infrastructure.
• Ability to identify and assess issues.
• Strong interpersonal, presentation, and communication skills. Ability to respond effectively, verbally or in writing to sensitive issues, complex inquiries, or complaints.
• Meticulous with strong organizational skills.
• Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project and Adobe Acrobat.

Responsibilities

• Create, organize, track, and provide updates on maintenance tasks from implementation to completion using DLR and client CMMS systems.
• Ensure site Major Maintenance Calendar is kept up to date.
• Maintain CMMS data, including a complete list of company assets, accurate asset data and preventive maintenance plans.
• Coordinate with operations to ensure that required preventative maintenance activities are scheduled and performed in a timely manner and are properly documented.
• Provide planning and scheduling for necessary corrective maintenance performed.
• Conduct timely maintenance notifications in accordance with customer requirements.
• Ensure that all work orders are completed promptly and that the work performed is properly documented.
• Create and distribute reports on preventive maintenance completion, deferral, and corrective work order metrics as requested.
• Ensure that all preventative and corrective maintenance documentation is organized within the document management system to ensure site compliance.
• Function as the Subject Matter Expert for the CMMS for assigned sites.
• Provide training and guidance to the operations team on both DLR and client CMMS system as required.
• Ensure that Change Management documentation is submitted and properly documented prior to the scheduled maintenance dates per maintenance guidelines.
• Assist in establishing and maintaining critical spare parts inventory.
• Review and update incident reports and monitor follow-up maintenance actions.
• Review documentation and preparation for DLR or client audits, as necessary.
• Create, assist, and implement additional metrics which will measure task performance and vendor performance.
• Gain a complete understanding of the following DLR and site related items:
• Equipment nomenclature standards and equipment locations
• Customer SLA’s and engineering specific lease obligations critical to data center operations.
• Maintenance and Operations Standards
• Gain an understanding and knowledge of the client’s business and datacenter operation.
• Support various accreditation initiatives, including SSAE16, SOC2, and ISO 27001.
• Complete DLR Critical Awareness Training.

Benefits

• Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed