Lead Lot Attendant - Faena Miami Beach

Towne Park • Miami Beach, FL

23h • $21 • Onsite

About The Position

The Lead Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

Requirements

• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to understand 24 hour and military time systems.
• Ability to understand rates applicable to time passed.
• Strong verbal communication skills.
• High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience.
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background check and drug screen.
• Must be able to drive manual transmission and perform parallel parking.
• Must have and maintain a valid driver’s license and clean driving record.

Nice To Haves

• Customer service experience preferred.
• Register/Computer experience preferred.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day and welcome guests to the location.
• Uses proper Towne Park phone etiquette.
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about surrounding area as well as main attractions to guests as needed.
• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns.
• Completes all tasks in a timely manner as instructed by the Account Manager.
• Treats clients and associates with courtesy, respect and dignity.
• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform.
• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location.
• Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance, removal of debris, etc.
• Executes all terms and conditions as set forth in Towne Park’s associate handbook.
• Monitors revenue per available space and makes adjustments accordingly.
• Collects and reconciles revenue accurately; furnishes receipt upon request.
• Accurately categorizes tickets for audit purposes.
• Accurately completes shift report.
• Follows all bank standard operating procedures.
• Competently operates equipment (ie, register, gate,POS, credit card machine, etc.).
• Obtains information about daily events and rates to be charged.
• Coordinates, administers, troubleshoots and provides guidance when Account Manager is not on site.
• Makes judgment calls and handles critical issues that require immediate attention when Account Manager is not on site and reports them promptly to management.
• Responsible for upholding sites management teams parking policy and procedures.
• Stacks vehicles when necessary using Towne Park standards for parking.
• Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s).
• Collects data in accordance with parking operations, if applicable.
• Follows site specific safety and security procedures.
• Practices preventative safety procedures as set forth by Towne Park.
• Reports all accidents and incidents observed on shift to Account Manager immediately.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Remains attentive of all potential high risk areas for claims prevention.
• Reports all potential high risk areas and safety concerns to Account Manager.
• Secures guest keys immediately after each interaction, including keys for stacked vehicles.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Maintains the security of customer financial and identifying information.
• Maintains claim checks and guest folio archives.
• Produces guest vehicle inventory for billing purposes.

Benefits

• Employees are eligible to enroll in accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees