Lead Loss Prevention Officer

Marriott International • Vienna, VA

126d

About The Position

The position involves conducting key control audits, monitoring electronic key boxes, and issuing/receiving master keys, radios, and beepers while ensuring their safekeeping. Responsibilities include patrolling all areas of the property, assisting guests with room access, monitoring Closed Circuit Televisions and alarm systems, and responding to accidents by contacting EMS or administering first aid/CPR as required. The role also includes assisting guests and employees during emergency situations, notifying appropriate individuals in the event of incidents, defusing disturbances, and completing incident reports to document all Security/Loss Prevention related incidents. Additional duties involve resolving safety hazard situations, escorting unwelcome persons from the property, reporting to scenes of vehicle accidents/thefts, and maintaining confidentiality of all reports/documents. The position requires providing proper paperwork to employees requiring outside medical treatment, typing, proofreading, and copying security reports, and assisting management in training and motivating staff. The role emphasizes following company policies and procedures, maintaining a clean and professional appearance, and ensuring quality assurance expectations and standards.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Responsibilities

• Conduct key control audits and monitor electronic key boxes.
• Issue and receive master keys, radios, and beepers; ensure their safekeeping.
• Patrol all areas of the property and assist guests with room access.
• Monitor Closed Circuit Televisions and alarm systems.
• Respond to accidents, contact EMS, or administer first aid/CPR as required.
• Assist guests/employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances and call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Resolve safety hazard situations and escort unwelcome persons from the property.
• Report to scenes of vehicle accidents/thefts and call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all reports/documents and release information only to authorized individuals.
• Provide proper paperwork to employees requiring outside medical treatment.
• Type, proofread, and copy security reports.
• Assist management in training and motivating; serve as a role model.
• Assign and ensure work tasks are completed on time.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs; assist individuals with disabilities.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure quality assurance expectations and standards.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED