Lead Loss Prevention Officer

New Balance•Boston, MA

23d•$28 - $43•Hybrid

About The Position

As a Lead Loss Prevention Officer at our Global HQ, you will serve a critical role in the company’s success and ensure the safety and security of our associates, customers, and property. In this corporate security role, you will manage risk assessments, implement and enforce security protocols, and coordinate responses to incidents or threats. This role often involves collaborating with internal departments and external vendors where customer service is critical. Strong leadership, analytical thinking, flexibility and crisis management skills are essential for success in this position.

Requirements

Minimum 5 years of security or technology-based experience.
Customer service experience is required.
Experience with security systems operations, including access control programs, CCTV video management programs and Microsoft suite is required.
Maintaining a valid drivers’ license, vehicle, First Aid/CPR certification, and an on-call phone are required.

Nice To Haves

Experience with a corporate office environment is desirable.
Experience supervising or leading others is desirable.

Responsibilities

Oversee the contract security operation at New Balance and liaison with contract security manager. Responsibilities include screening new hires, training staff, and monitoring and evaluating performance of each officer. Perform other related duties as may be assigned or directed.
Respond to local incidents in person, make critical decisions, and control situations. Incidents may include but are not limited to medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.
Maintain oversight of all security programs such as photo ID enforcement, parking, visitor management, emergency evacuation planning, security and safety observations, confidential material destruction, safety audits, and facility patrols.
Maintain video management system software. Quickly access video for 100+ locations for live monitoring, recorded video playback, video archiving, and export to portable media.
Assist with internal and external investigations, conduct regular video review and document matters of concern.
Assist with oversight and responses to local satellite offices, and other properties in the Boston Landing area.
Liaise with facilities and other Corporate Services teams, as well as local retail staff and retail LP team members.

Benefits

Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly.
New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally.
You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration.
Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates.
New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday).
Our offices are fully open, and amenities are available across our North American office locations.
To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year.
This model will help us enhance our culture while continuing to maintain elements of flexibility.