Lead Locate Technician

Pro-Pipe,Inc • Farmville, VA

1d

About The Position

The Lead Locate Technician supports field operations by providing advanced technical expertise, mentoring team members, and ensuring consistent service quality. This role acts as a bridge between Locate Technicians and Supervisors, helping resolve complex issues and maintain operational flow.

Requirements

• High school diploma or GED required.
• Minimum 2–3 years of experience in utility locating.
• Prior experience in a lead or mentoring role preferred.
• Strong knowledge of underground utility systems and locating equipment.
• Valid driver’s license with a clean driving record.
• Ability to work independently and in varied outdoor conditions.
• Proficient in reading maps, blueprints, and using mobile field technology.
• Strong communication, problem-solving, and organizational skills.

Nice To Haves

• Experience with ticket management systems and GIS tools.
• Familiarity with state-specific underground facility protection laws.
• Safety certifications (e.g., OSHA) are a plus.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as the primary escalation point for technical and operational issues.
• Mentor and coach Locate Technicians to improve performance and knowledge.
• Promote a collaborative, inclusive, and safety-first team culture.
• Lead by example in professionalism, accountability, and adherence to safety protocols.
• Maintain expert-level knowledge of maps, SLD/FB data, and locating tools.
• Troubleshoot complex locate issues and support damage investigations.
• Identify recurring problems and recommend long-term solutions.
• Ensure accurate and timely marking of underground utilities (gas, water, sewer, electric, fiber).
• Monitor technician queues and ensure consistent production flow.
• Assist with scheduling, ticket prioritization, and workload balancing.
• Analyze support metrics and provide insights to improve team performance.
• Participate in team meetings and provide after-hours support when needed.
• Maintain high standards of customer satisfaction and professionalism.
• Address escalated contractor and client concerns with urgency and clarity.
• Communicate effectively with excavation crews, clients, and internal teams.
• Proactively identify areas for improvement and support technicians facing challenges.
• Contribute to initiatives that enhance service quality and operational efficiency.
• Promote a culture of learning and continuous development.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees