Lead Locate Technician - Virginia Beach, VA

Pro-Pipe,Inc•Virginia Beach, VA

4h•Onsite

About The Position

The Lead Locate Technician supports field operations by providing advanced technical expertise, mentoring team members, and ensuring consistent service quality. This role acts as a bridge between Locate Technicians and Supervisors, helping resolve complex issues and maintain operational flow. Benchmark, established in 2012, is a division of National Underground Group that provides damage prevention solutions to utility companies and municipalities. It also offers private utility-locating services to homeowners and contractors, with 24/7 availability. Benchmark plays a critical role in preventing damage to underground utilities during excavation. Through established on-call contracts and the 811-call center, the company locates and marks underground gas, water, sewer, electric, and fiber lines. With long-term contracts and a commitment to safety, accuracy, and customer service, Benchmark builds lasting industry relationships. On its largest contract, the company maintains a 99.99% accuracy ratio. Benchmark currently serves Virginia, D.C., Maryland, North Carolina, South Carolina, and Delaware.

Requirements

High school diploma or GED required.
Minimum 2–3 years of experience in utility locating.
Strong knowledge of underground utility systems and locating equipment.
Valid driver’s license with a clean driving record.
Ability to work independently and in varied outdoor conditions.
Proficient in reading maps, blueprints, and using mobile field technology.
Strong communication, problem-solving, and organizational skills.

Nice To Haves

Prior experience in a lead or mentoring role preferred.
Experience with ticket management systems and GIS tools.
Familiarity with state-specific underground facility protection laws.
Safety certifications (e.g., OSHA) are a plus.
Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

Serve as the primary escalation point for technical and operational issues.
Mentor and coach Locate Technicians to improve performance and knowledge.
Promote a collaborative, inclusive, and safety-first team culture.
Lead by example in professionalism, accountability, and adherence to safety protocols.
Maintain expert-level knowledge of maps, SLD/FB data, and locating tools.
Troubleshoot complex locate issues and support damage investigations.
Identify recurring problems and recommend long-term solutions.
Ensure accurate and timely marking of underground utilities (gas, water, sewer, electric, fiber).
Monitor technician queues and ensure consistent production flow.
Assist with scheduling, ticket prioritization, and workload balancing.
Analyze support metrics and provide insights to improve team performance.
Participate in team meetings and provide after-hours support when needed.
Maintain high standards of customer satisfaction and professionalism.
Address escalated contractor and client concerns with urgency and clarity.
Communicate effectively with excavation crews, clients, and internal teams.
Proactively identify areas for improvement and support technicians facing challenges.
Contribute to initiatives that enhance service quality and operational efficiency.
Promote a culture of learning and continuous development.
Other duties as assigned.