Lead Loan Servicing Representative
About The Position
About this role: Wells Fargo is seeking a Lead Loan Servicing Representative within the Cards and Personal Loans (CPL) group, part of our Consumer Lending. In this role, you will: Support performance and overall effectiveness of Credit teams and external clients, as well as cross-group administrative operations Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area Perform or guide others on complex loan related servicing activities that require planning, evaluation, and interpretation Prioritize work and provide day to day work leadership and mentorship to Credit teams Provide guidance and subject matter expertise to immediate Loan Servicing team and functional area on wide range of loan servicing activities Interact and communicate with agencies, investors, insurers, and all levels of management, staff, and cross-business units Provide training to less experienced individuals
Requirements
- 6+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Bilingual speaking and reading proficiency in Spanish/English
- Experience working with High Value customers and core understanding of relationship management
- Proven results of best-in-class customer experience
- Extensive knowledge and experience with Credit Card products
- Excellent communication and interpersonal skills
- Experience handling complex or time sensitive inquiries, resolving issues, and processing requests related to loan servicing with accuracy and professionalism.
- Proven ability to communicate clearly with clients, internal teams, and third-party vendors to ensure transparency and resolution.
- Ability to partner and collaborate with underwriting, compliance, and risk teams to ensure seamless servicing and issue escalation.
- Adhere to internal policies and external regulations, identifying and reporting potential risks.
- Working knowledge of loan products, terms, and servicing systems to support client needs.
- Ability to adjust to changing priorities, regulatory updates, and client needs with flexibility and resilience.
Responsibilities
- Support performance and overall effectiveness of Credit teams and external clients, as well as cross-group administrative operations
- Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
- Perform or guide others on complex loan related servicing activities that require planning, evaluation, and interpretation
- Prioritize work and provide day to day work leadership and mentorship to Credit teams
- Provide guidance and subject matter expertise to immediate Loan Servicing team and functional area on wide range of loan servicing activities
- Interact and communicate with agencies, investors, insurers, and all levels of management, staff, and cross-business units
- Provide training to less experienced individuals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
