Lead Licensed Veterinary Technician / Practice Manager

Alliance Animal Health • New York, NY

84d • $65,000 - $75,000

About The Position

This is a working supervisory position responsible for the leadership of the technician and assistant medical team as well as office administrative duties. In addition to general Veterinary Technician responsibilities, duties include, but are not limited to: Overseeing staff management, including hiring, training, scheduling, and performance evaluations. Managing office operations, including inventory control, financial oversight, and compliance with regulations (e.g., DEA, OSHA). Providing excellent customer service, addressing pet owners' inquiries and resolving complaints promptly. Coordinating with veterinary staff to ensure efficient clinic operations and high-quality patient care. Implementing and maintaining hospital policies and procedures. Marketing the hospital to prospective customers and the veterinary community. Maintaining accurate patient records and ensuring proper use of veterinary terminology.

Requirements

• A Licensed Veterinary Technician or Certified Veterinary Practice Manager with a minimum of 1-year of management experience preferred or 3+ years veterinary experience preferred
• Strong leadership, communication, and motivation skills
• Knowledge of hospital procedures for assembling patient records in their required order and sequence
• Knowledge of spelling and meaning of commonly used veterinary terminology
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action
• A self-starter with the desire to continue to advance one’s knowledge and skillset
• Ability to receive constructive feedback in a professional manner to maintain hospital efficiency
• Exceptional customer service skills and ability to communicate precisely
• A high work ethic and positive attitude team member
• Highly organized and possess computer skills
• Open availability with flexibility to change hours based on hospital’s needs

Responsibilities

• Overseeing staff management, including hiring, training, scheduling, and performance evaluations
• Managing office operations, including inventory control, financial oversight, and compliance with regulations (e.g., DEA, OSHA)
• Providing excellent customer service, addressing pet owners' inquiries and resolving complaints promptly
• Coordinating with veterinary staff to ensure efficient clinic operations and high-quality patient care
• Implementing and maintaining hospital policies and procedures
• Marketing the hospital to prospective customers and the veterinary community
• Maintaining accurate patient records and ensuring proper use of veterinary terminology

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees