Lead Laboratory Collection Specialist

Cordant Health Solutions•Rockford, IL

2d•$17 - $19

About The Position

The Lead Laboratory Collection Specialist plays a key leadership role in supporting daily operations, ensuring high-quality service, and acting as a liaison between staff, supervisors, and our customer(s). This role combines hands-on responsibilities with oversight duties, helping maintain workflow efficiency, regulatory compliance, team accountability and serves as Laboratory Collection Specialist, perform urine and oral fluid drug screen collections. Shift: Mon-Fri 08:00AM - 05:00PM Pay Range: $16.50 - $18.50

Requirements

HS diploma or GED is required.
2+ years in a Lead or Supervisor role preferred
2+ years of customer service experience
Proficiency with Microsoft Office applications: Excel, Word, PowerPoint, and experience communicating with all levels of the organization, both internally and externally
Comprehensive knowledge of drug testing protocols and operational workflows
Proven ability to solve problems and make sound decisions in a fast-paced environment
Experienced in tracking and analyzing performance metrics
Ability to deal with standardized situations with only occasional or no variables
Must be able to interact with individuals who may exhibit high levels of anxiety
Ethics - Treat people with respect; work with integrity and work ethically; uphold organizational values
Organization Support- Follow policies and procedures; support organization’s goals and values
Professionalism - Treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Able to represent self and the laboratory well, through dress and appearance
Communication - Excellent verbal and written communication skills, as well as strong interpersonal, organizational and customer service skills
Personality - Self-motivated with ability to work under and meet strict deadlines individually as well as in a team environment
Light to moderate physical effort (lift/carry up to 25 lbs.) -Heavier weights with assistance
Sitting & standing for long periods of time
Repetitive motions and/or prolonged computer use
Working at a fast pace, subject to many interruptions and both physical and mental stress

Nice To Haves

Field Operations experience strongly preferred

Responsibilities

Assist in onboarding and mentoring new staff to ensure adherence to department standards and procedures
Work closely with the Manager to address team member concerns, performance issues, and behavioral matters in a timely and professional manner.
Gather inventory information and place supply orders for the LCS team
Assist with employee scheduling and coverage needs, in partnership with direct manager
Build professional rapport with client staff
Promote a positive, collaborative, and accountable team environment
Coordinate and scheduled FedEx pickups to ensure timely and compliant specimen shipments
Other duties or tasks may be assigned periodically by immediate supervisor
Serve as the primary escalation point for LCS’ when operational challenges arise
Collect, log, order, process, and ship urine, oral, and/or hair specimens to laboratory
Maintain organization in the collection of all specimens
Ensure LCS’ are operating in line with internal protocols, safety standards, and chain of custody requirements
Assemble samples for shipping
File requisitions, chain of custody forms, and associated paperwork where applicable
Verify all outgoing manifests are accurate, complete, and aligned with shipment contents.
Interact with patients and clients in a professional manner while performing collections
Ensure accurate entry of demographic information
Use corporate email account for all communication related to client questions, business matters, supervisors, and Cordant Health Solutions Staff. Employees are also responsible for regularly managing and maintaining their assigned Tarrant County email address for internal communication regarding probationers.
Utilization of Microsoft Outlook, Teams and various Cordant owned programs used in the collection process
Manage and approve employee timecards and PTO
All other duties as assigned