LensCrafters - Lead Lab Tech (Urgent Care)

EssilorLuxottica•Taylor, MI

30d•$30•Onsite

About The Position

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.GENERAL FUNCTION The position creates exceptional value in the lives of customers & patients by delivering to the Brand experience through execution of the brand value proposition. Ensures customers & patients are always happy and satisfied with purchase. Role assists in the achievement of store success by managing key optical and lab processes & systems to exceptional results.

Requirements

HS diploma/GED
1+ year experience
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong inter-personal skills
Strong basic math skills
Sales skills
Problem solving ability
Familiarity with cash register, computers & calculators
Ability to train others
Edging & mounting experience
Basic optics knowledge & optical measurement experience

Nice To Haves

State licensure (if applicable) &/or ABO Certification in non-licensed states
Eyewear Inspection Program Modules 1-6
Quality Manufacturing Program Certified
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options

Responsibilities

Custom fit glasses and precisely places prescription in lenses.
Work with associates to strengthen their knowledge and skill for foundational product & store processes related to lens and lab technology.
Edge & mount only when needed and within company guidelines.
Ensure finished eyewear meets optical standards and customer requirements.
Routinely conduct eyewear inspections with excellence.
Complete and file store & lab paperwork thoroughly and accurately in a timely manner; work with associates to be trained & skilled in doing the same.
Ensure approved safety programs are implemented & maintained consistently per standards.
Create a safe working environment for all; demonstrate safe work practices.
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
Greet all customers with a warm welcome; show urgency in providing service to customers & satisfying their needs; attract new customers.
Explore the needs & priorities of customers & link to store offerings, including eye exam.
Convey a commitment to providing unsurpassed customer service to all customers and patients with every visit.
Assist customers in selecting frames & lenses that are best suited for them; suggest improvements & recommend solutions.
Anticipate problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
Perform work accurately & thoroughly as required. Demonstrates superior product knowledge.
Take initiative to keep displays and inventory clean, attractive & organized in store/office; secure all company assets under one's control.
Serve as a responsible alternate store key holder.