Lead IT Telecom Architect

Magellan Health

10h

About The Position

Lead IT Telecom Architect will design, build, and optimize complex Telecommunications and Contact Center architecture to meet business goals, ensuring scalability, security, and performance by translating needs into technical designs, selecting tech, overseeing deployment, documenting systems, and staying current with new trends. This position will bridge business needs and technology, collaborating with engineers, stakeholders, and vendors to deliver robust, efficient Telecommunications and Contact Center architecture solutions. Key Responsibilities Design & Strategy: Develop overall telecommunications and Contact Center architecture, blueprints, and future roadmaps for Voice, SMS, Chat, and AI. Requirements Analysis: Translate business objectives and technical needs into actionable designs. Technology Evaluation: Research and select appropriate hardware, software (VoIP, UCaaS, CCaaS), and cloud services. Implementation Oversight: Guide and supervise the deployment, integration, and testing of new systems and upgrades. Documentation: Maintain detailed network diagrams, operational instructions, and configuration details. Security & Compliance: Ensure designs meet industry standards, regulatory requirements, and security best practices. Stakeholder Collaboration: Work with management, engineering, and vendors to align solutions with goals. Troubleshooting & Optimization: Identify and resolve complex telecommunications and Contact Center issues, continuously improving efficiency and reliability. Typical Day-to-Day Analyzing business needs and existing systems. Creating architecture diagrams and technical specs. Meeting with teams to present solutions. Overseeing implementation & troubleshooting. Researching new technology. This position provides architecture support for one or more concurrent projects across multi-platform and business area solutions. Drive detailed and evolutionary designs and architectures of complex solutions involving at least two of the following domains within a solution: Application, Infrastructure, Security, Database or Business Process. Lead the definition and communication of IT architecture and solutions for IT Leaders and development teams. Mindful of the Healthcare Industry and Digital Health trends. Other duties as assigned. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Requirements

• 4+ years related experience including a minimum of 2+ years designing, building and deploying software in IT.
• Expert in modern technologies and languages, development patterns, data modeling, cloud/PaaS and application integration technologies.
• Critical Thinker.
• Demonstrated problem solving techniques.
• Experience leading cross functional project teams, workgroups.
• Strong verbal and written communication skills.
• A Combination of Education and Work Experience May Be Considered.
• Bachelor's
• Bachelor's - Computer and Information Science

Nice To Haves

• TOGAF - The Open Group Architecture Framework - EnterpriseEnterprise
• AWS - Amazon Web Services Certified Developer - Associate - EnterpriseEnterprise
• AWS - Amazon Web Services Certified Solutions Architect - Associate - EnterpriseEnterprise
• AWS - Amazon Web Services Certified SysOps Administrator - Associate - EnterpriseEnterprise

Responsibilities

• Develop overall telecommunications and Contact Center architecture, blueprints, and future roadmaps for Voice, SMS, Chat, and AI.
• Translate business objectives and technical needs into actionable designs.
• Research and select appropriate hardware, software (VoIP, UCaaS, CCaaS), and cloud services.
• Guide and supervise the deployment, integration, and testing of new systems and upgrades.
• Maintain detailed network diagrams, operational instructions, and configuration details.
• Ensure designs meet industry standards, regulatory requirements, and security best practices.
• Work with management, engineering, and vendors to align solutions with goals.
• Identify and resolve complex telecommunications and Contact Center issues, continuously improving efficiency and reliability.
• Analyzing business needs and existing systems.
• Creating architecture diagrams and technical specs.
• Meeting with teams to present solutions.
• Overseeing implementation & troubleshooting.
• Researching new technology.
• Drive detailed and evolutionary designs and architectures of complex solutions involving at least two of the following domains within a solution: Application, Infrastructure, Security, Database or Business Process.
• Lead the definition and communication of IT architecture and solutions for IT Leaders and development teams.
• Mindful of the Healthcare Industry and Digital Health trends.
• Other duties as assigned.

Benefits

• This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees