Lead IT Support Specialist Fulfillment Center

Walgreens Boots Alliance • Memphis, TN

80d • $20 - $30

About The Position

Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed.

Requirements

• High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
• Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
• Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer.
• Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
• Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Nice To Haves

• Bachelor's degree.
• Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA.
• Experience at a distribution center or manufacturing environment.
• Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP).
• Experience building and maintaining databases (such as Web, Access and SQL).
• Experience coordinating service requests with appropriate IT team.
• Experience working independently and as part of a cross-functional technical team.

Responsibilities

• Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices.
• Utilizes tracking software to track and monitor the resolution of issues and/or open tickets.
• Supports area processes and interface requirements.
• Resets equipment or applies solutions to quickly resolve problems.
• Resolves complex issues and escalated issues from less experienced support staff.
• Identifies and documents fault patterns over a period of time and involves other engineering or technical resources to develop permanent fixes.
• Accountable for managing and planning of workload within the area of responsibility.
• Performs audits and reports on task completion and/or non-completion.
• Maintains and troubleshoots proprietary material handling software and systems from vendors.
• Collaborates with customers and advises about technical issues.
• Answers complex questions regarding PC/printer software/hardware issues and makes IT recommendations.
• Prepares accurate documentation and communication to facilitate elimination of problems.
• Troubleshoots second and third level support for any problems experienced by production equipment.
• Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc.).
• May lift and transport PC's, monitors, terminals and printers for deployment as well as repair.

What This Job Offers

• Industry: Health and Personal Care Retailers
• Education Level: High school or GED