Lead Investigator - Internal Investigations

Wells Fargo • Chandler, AZ

393d • $84,000 - $149,400

About The Position

Wells Fargo is seeking a Lead Investigator for Internal Investigations within Sales Practices and Conduct Management (SPCM). This role focuses on managing allegations of misconduct, reducing employee misconduct through insights, and demonstrating empathy towards employees. The Lead Investigator will lead complex investigations, mentor staff, and ensure compliance with legal and regulatory requirements while collaborating with various departments.

Requirements

• 5+ years of Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Strong investigative interviewing skills.
• Experience with complex internal investigations.
• Proven ability to assess, identify, and investigate allegations of misconduct.
• Advanced link analysis skills to identify common fraud elements, trends, or points of interests to locate related incidents.
• Strong interpersonal skills and be highly effective in dealing with individuals regarding sensitive and sometimes controversial matters.
• Employs specialized research techniques to detect fraudulent behaviors through strategy alerting opportunities.
• Possess advanced level technical skills to navigate various applications to identify internal fraud.
• Ability to manage complex data requiring the coordination of internal and external resources.
• Ability to synthesize complex analytical findings into executive level communications.
• Excellent oral and written communication skills and be capable of dealing with all levels of management and business partners.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to coordinate, lead and facilitate group meetings.
• Demonstrated ability to work with leaders and team members at all levels and across functional lines.
• Knowledge of retail bank systems (i.e., SVP, OIB, etc.), processes, and contacts as resources to conduct independent assessments.
• Knowledge of brokerage platforms (i.e. Smartstation, Client Link), processes, and contacts as resources to conduct independent assessments.
• Familiarity with case management systems, banking systems and operation.
• Ability to mentor and train less senior staff.
• A BS/BA degree or higher.

Nice To Haves

• Certified Fraud Examiner (CFE)
• Certified Fraud Specialist (CFS)
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills.

Responsibilities

• Assist Manager and Senior Manager with projects or initiatives.
• Lead complex initiatives with broad impact and act as a key participant in investigations.
• Gather comprehensive evidentiary materials on cases with moderate to high risk or complexity related to individual allegations of misconduct.
• Mentor, train, consult, and provide risk-based investigative products and services to all lines of business.
• Conduct forensic accounting, assist with computer crime investigations, and investigate breaches of information security policies.
• Serve as the lead on high profile complex investigations with significant exposure to client management.
• Execute investigations with moderate to high risk and complexity.
• Make risk-based decisions in compliance with company, legal and regulatory requirements, and recommend actions in response to investigations.
• Act as a primary investigator on high profile or complex cases.
• Mentor and provide guidance to less experienced staff.
• Function under a moderate degree of guidance and supervision.
• Lead projects and initiatives with significant exposure to the bank.
• Lead investigations with high risk or complexity related to business process, procedure, and policy.
• Provide second level review and assessment of decisions made by those with less experience.
• Consult with peers, colleagues and mid-level to more experienced managers regarding conflicts of interest, allegations, Wells Fargo Code of Ethics, and business conduct related policies on allegations.
• Collaborate with Employee Relations, legal, business management, and other resources to offer employment decisions recommendations based on investigation results.
• Serve as the primary client contact on assigned casework.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees